The Front Desk Coordinator ensures smooth daily operations by managing patient communication, scheduling, financial coordination, and administrative support to maintain an efficient and welcoming dental practice.
. Key Responsibilities
Patient Check‑In/Out — Greet patients, verify information, update records, and manage end‑of‑visit procedures.
Appointment Scheduling — Manage calendars, confirm appointments, handle cancellations, and optimize provider schedules.
Insurance Verification — Confirm eligibility, benefits, frequencies, and pre‑authorizations.
Financial Coordination — Present treatment plans, collect payments, explain balances, and process claims.
Phone & Communication Management — Answer calls, respond to messages, and maintain professional communication.
Record Management — Maintain accurate patient records and ensure HIPAA compliance.
Office Support — Assist with daily administrative tasks, reports, and office organization.
. Required Skills & Qualifications
Customer Service Skills — Friendly, professional, patient‑focused.
Dental Software Knowledge — Experience with Dentrix, Eaglesoft, OpenDental, or similar.
Insurance Understanding — PPO, HMO, Medicaid, pre‑auths, frequencies, limitations.
Communication Skills — Clear verbal and written communication.
Multitasking — Ability to manage phones, patients, and admin tasks simultaneously.
HIPAA Knowledge — Protect patient privacy and follow compliance rules.
Basic Accounting — Payment posting, balancing, and financial accuracy.
Preferred Experience
1–2 years in a dental office or medical front desk
Familiarity with treatment planning, insurance breakdowns, and claim follow‑up
Bilingual skills -Fluent in English and Spanish
Personal Qualities
Warm, welcoming, and patient‑focused
Detail‑oriented and organized
Calm under pressure
Team‑oriented
Problem‑solver with a positive attitude