Front Desk Associate Sport Club

About Hattrick Sports Club

Hattrick is a community-driven sports and fitness facility offering indoor turf fields, group training, leagues, and family-friendly events. Our Front Desk Associates are the welcoming face of the club, handling everything from check-ins to membership sales and day-to-day facility upkeep.

Key Responsibilities

• Member & Guest Services – greet everyone warmly, verify memberships, process day-passes, answer phones/emails/live-chat, and schedule classes or field rentals.

• Membership Sales – conduct facility tours, explain pricing options, hit monthly membership-sales goals, and upsell add-ons (training packages, locker rentals, etc.).

• Point-of-Sale – complete transactions for merchandise, concessions, and registrations; balance cash drawer at open/close.

• Facility Cleaning & Upkeep – maintain a spotless lobby, restrooms, locker rooms, and high-touch areas between janitorial visits; wipe down equipment, empty trash, restock paper goods.

• Opening/Closing – follow checklists for lights, tills, reports, and security.

• Event Support – assist with check-in and traffic flow during tournaments, and camps.

• Cross-Training – learn basics of Member Services and Events teams for shift coverage.

  What You Bring

  • A friendly, professional communication style and genuine enthusiasm for sports/fitness.

  • Proven ability or willingness to sell memberships or service packages.

  • Basic computer skills (Microsoft 365 / Google Workspace); club or POS software experience a plus.

  • Ability to stand/walk for extended periods and lift up to 25 lbs.

  • CPR/AED certification (or willingness to obtain within 30 days of hire).

  • Flexible availability — at least two evening shifts or one weekend day required.

  Typical Schedule

  Shifts are 5 PM–10 hours within:

  • Weekdays: 5 PM – 10 PM

  • Weekends: 7 AM – 9 PM
    Please indicate preferred availability (FT/PT + days/times) when you apply.