Front Desk Associate

Position Title: Front Desk

Reports To: Manager

Requirements:

Fluent in English

Proficient reading and writing skills

Computer Skills

Special Skills:

Strong customer service skills

Responsibilities:

Membership Sales.

Greet all members & guests with a smile and wish them well as they exit the club.

Check in all members and guests in accordance with company procedures.

Facilitate any messages on club software at member check-in.

Answer phones in courteous, helpful, professional manner.

Communicate special events to members and guests.

Maintain an atmosphere, which makes members feel welcome.

Facilitate all member requests or forward to a manager.

Maintain professional disposition at all times.

Sell retail products.

Schedule member services: tanning, etc.

Facilitate payment of member services in accordance with company procedures.

Know club facility, services, and schedules.

Maintain a clean and organized work area.

Assist in all projects as delegated by club management.

Follow all policies and procedures in the Employee Handbook.

Opening and closing duties.

Meetings:

Monthly or Weekly Department Meetings

Employee Training Meetings