Front Desk Associate

Position Summary:

The Front Desk Associate is the first point of contact for guests and plays a critical role in creating a welcoming, efficient, and friendly environment. This position is responsible for handling reservations, check-ins, check-outs, guest inquiries, and coordinating with housekeeping and maintenance to ensure an exceptional guest experience at Liberty Lodge at Sister Bay.

Key Responsibilities:

• Greet and welcome guests with a positive, professional attitude.

• Check guests in and out efficiently using the property management system.

• Handle phone calls, emails, and in-person inquiries regarding reservations, availability, and lodge amenities.

• Process payments accurately, including credit card authorizations and billing adjustments.

• Maintain a clean and organized front desk and lobby area.

• Provide information about local attractions, restaurants, and activities in Door County.

• Respond promptly and professionally to guest requests, complaints, or issues, escalating to management as needed.

• Communicate effectively with housekeeping and maintenance staff to coordinate guest needs and room readiness.

• Follow all lodge policies, procedures, and safety standards.

• Assist with light administrative tasks, inventory tracking, and other duties as assigned.

Qualifications:

• High school diploma or equivalent required.

• Prior hospitality or customer service experience preferred.

• Strong interpersonal and communication skills.

• Basic computer skills; experience with reservation systems (e.g., Cloudbeds, ResNexus) is a plus.

• Ability to multitask, stay organized, and work in a fast-paced environment.

• Must be reliable, punctual, and able to work flexible shifts, including weekends and holidays.

• Friendly, professional demeanor with a passion for guest service.

Physical Requirements:

• Ability to stand for extended periods.

• Light lifting (up to 25 lbs) may be required occasionally.

• Comfortable working indoors at a desk or counter.

Benefits (Optional, customize as applicable):

• Competitive hourly wage

• Employee discounts on lodging

• Friendly team environment

• Opportunities for growth and cross-training