Pay: Average total compensation $14–19/hour (hourly base + tips)
Love dogs, sales, and fast-paced environments?
At Scenthound, we’re focused on dog wellness—not just grooming. We help dogs stay clean, healthy, and happy through routine hygiene services and memberships. We’re looking for a driven, energetic team member to join our front-of-house team as a Front Desk Associate. This is not a typical front desk position. This is a highly active, sales-driven role for someone who thrives in a fast-paced environment, enjoys building relationships, and loves hitting goals. Our team members are constantly moving, multitasking, problem-solving, and helping drive business performance.
Why Join Scenthound?
- Competitive hourly pay + tips
- Average total earnings of $14–19/hour
- Merit-based pay increases
- Paid vacation
- Complimentary membership for your dog
- Clear growth path into Assistant Manager and Manager roles
- Cross-training and leadership development opportunities
What You’ll Do
As a Sales & Customer Experience Specialist, you’ll help drive both customer satisfaction and business performance.
Responsibilities include:
- Drive membership sales through customer education and relationship building
- Achieve key performance goals including membership conversion, rebooking, average ticket, and retail sales
- Recommend service upgrades, add-ons, and retail products
- Build and follow up with sales leads
- Answer phones, schedule appointments, and manage customer accounts
- Resolve customer concerns and create positive client experiences
- Retain memberships and strengthen customer loyalty
- Support daily operations and keep the front area clean and organized
- Cross-train in multiple areas to support team needs and business growth
What We’re Looking For
We’re looking for someone who is:
- Goal-oriented and motivated by performance
- Confident in sales and comfortable making recommendations
- Energized by a fast-paced environment
- Strong at multitasking and staying organized under pressure
- Friendly, outgoing, and excellent with customers
- Accountable and KPI-driven
- Comfortable giving and receiving feedback
- Passionate about dogs and dog wellness
Experience Preferred
- Sales experience strongly preferred
- Customer service experience (retail, restaurant, hospitality, or similar)
- Comfortable using technology and computer systems
- Reliable transportation required
Physical & Role Expectations
- Ability to stay active and on your feet throughout shifts
- Comfortable moving quickly in a busy environment
- Willingness to work as part of a highly collaborative team
- Ability to adapt and shift priorities throughout the day
This is an excellent opportunity for someone who wants more than a traditional customer service role and is excited about growth, leadership, and performance.