Front Desk Attendant

JOB SUMMARY

The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects.  The Front Desk attendant is also responsible for selling all products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and checks in all members and guests
• Sells all products and services
• Liaison between members and Membership Office: Including prospects and current members
• Schedules for both Skin Care and Massage Offices
• Answers and directs all incoming phone calls
• Fields all member complaints and concerns
• Performs Opening and Closing Procedures for the club if assigned those shifts
• Responsible for keeping both Program and Check-In desks clean, neat, and orderly
• Attends monthly departmental meetings
• Maintains professionalism when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related
• Creates the “First Impression”
• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be highly motivated and energetic
• Excellent communication and interpersonal skills
• Organizational skills
• Strong attention to detail
• Ability to multi-task
• An understanding of health club operations
• Must be a team player, willing to cover or trade shifts when necessary
• Must be able to work days, evenings, and weekends as necessary

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

• Must have experience in customer service
• Experience in health club or the hospitability industry is preferred
• CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)