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Front Desk

IHG Hotels & Resorts

Auburn Hills, MI

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JOB DETAILS
SALARY
$15–$16 Per Hour
SKILLS
Credit Cards, Credit Processing, Customer Support/Service, Financial Services, Hospitality and Tourism, Negotiation Skills, Outbound Marketing, Point of Sale (POS) Systems, Problem Solving Skills, Profit & Loss, Research Skills, Service Delivery, Time Management, Up-Selling
LOCATION
Auburn Hills, MI
POSTED
7 days ago
Full Job Description

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment,
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Receive, input, retrieve and relay messages to guests.
What are we looking for? Hotel or customer service experience with at least a year. Friendly and outgoing with schedule flexibility Candidates.

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00

Benefits:
  • Employee discount
  • Flexible schedule
  • Health insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends
  • One location

Hours: Full or part time

About the Company

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IHG Hotels & Resorts

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