Central Florida Rheumatology Consultants, a leading Rheumatology practice in Orlando, FL, is currently seeking a full-time Front Desk Associate / Registration Coordinator to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive pay, eligibility for health benefits, annual bonus, and paid time off (PTO).
Position Summary
The Front Desk Associate serves as the first point of contact for patients and visitors and performs administrative duties, monitors office procedures, resolves problems, insurance verifications and authorizations, and assists with office operations. This position will report to the practice manager.
Primary Functions & Accountabilities
Maintain the registration / front desk, answer phone lines, and schedule appointments.
Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays.
Provide administrative support to providers as needed.
Provide general office assistance including maintenance of office equipment and office administrative inventory.
Coordinate with billing office on pre-collections accounts. Collect appropriate copays, payments on accounts, and payments for cash and carry supplies and accurately posts to patient's account.
Serve as liaison between patients and the clinical staff and able to form cohesive, professional relationships.
Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients.
Communicate with providers, medical assistants, financial counselors, patient resource coordinators, and other support staff as needed.
Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information.
Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service.
Ability to work flexible schedules to meet clinic needs.
Be willing to alternate one day a week at satellite locations.
Knowledge, Skills & Abilities
Must be able to multi-task with a strong sense of responsibility and initiative.
Strong written and verbal communication and interpersonal skills.
Exceptional customer service skills and focus.
Must be comfortable assessing situations and resolving or escalating as required.
Able to establish/maintain effective working relationships with patients, team members and providers.
Position Requirements
High school diploma or equivalent; some college preferred.
One year of relevant office experience; Medical office experience preferred.
Basic knowledge of Microsoft Office