Our growing pediatric neuroscience practice is seeking energetic and organized individuals to join our team. This is a full-time position with competitive compensation and benefits! We are looking for two individuals experienced in Medical Front Office and/or Customer Service. We are seeking to fill in openings in both our call center and front office in Morristown and Hamilton, NJ. Applicants should be friendly, compassionate, looking for longevity with a company and eager to learn, and love working with children. Excellent multi-tasking and communication skills are essential.
Responsibilities: Front Office Associate
· Work Full-time Monday-Friday
· Maintain a professional atmosphere at the front desk and throughout the office.
· Scheduling new patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
· Make calls to schedule/ reschedule appointments when necessary.
· Scanning documents needed into our EMR system.
· Distributing faxes to the appropriate individual and recording them in the patient’s charts.
· Handling of any medical records requests while remaining complaint with HIPAA.
· Handling any Fax/email requests from parents and/or provider offices.
· Willing to cover the Call Center when necessary.
· Other tasks, as necessary.
Responsibilities: Call Center
· Work Full-Time Monday-Friday
· Answer, direct, and transfer high volume of incoming calls to appropriate department in a timely, efficient, and professional manner.
· Schedule patient appointments- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
· Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
· Understanding of when to escalate calls to Nurse/Practice manager.
· Make calls to schedule/ reschedule appointments when necessary.
· Handle any messages in patient charts routed to the front desk.
· Address any issues or concerns and escalate to management if necessary.
· Able to deal with parents under stress.
Skills, Qualifications, and Experience:
· High school diploma or equivalent required
· Minimum 1-year of related experience and/or training is required.
· Proficient computer skills ( i.e. Microsoft Office & Outlook).
· Ability to handle a “Call Center” environment that is fast paced. Work quickly and multi-task.
· Communication skills: ability to effectively present information to patients, physicians, and other employees.
· Fluent in both English and Spanish required.
Benefits:
· 401(K) and 401(K) matching
· Health Insurance: Medical, Dental, Vision
· Paid Holidays
· Generous Paid Time off
About New Jersey Pediatric Neuroscience Institute
At New Jersey Pediatric Neuroscience Institute (NJPNI), we believe that every patient should receive exceptional and individualized treatment.
Our mission is to provide the best possible healthcare in the areas of childhood developmental disorders and pediatric neurological and neurosurgical diseases. We seek to improve a child’s health and quality of life by delivering expeditious and accurate diagnoses along with a comprehensive array of surgical and nonsurgical therapeutic options.
Family involvement, support, and education are critical to a child’s understanding of their illness, treatment of and recovery from that illness. We understand that the entire family is affected by childhood illness and that the needs of each family, like each child, are unique.
We believe that by working together, with patients and their families, our neurosurgeons, neurologists, ancillary healthcare providers, therapists, and orthotists deliver the best care in the world. We treat every child, and every family, as our own and our patients’ lives have become an important part of our lives.
Careers at NJPNI
Are you passionate about pediatric neuroscience?
Do you want to be part of a collaborative team that’s transforming the future of neurological care? At NJPNI, we’re committed to advancing the field and improving lives. We invite you to explore exciting career opportunities with us and be part of a team that’s making a real impact.