Front Desk Clerk

Overview:

 

 

Employment Type: Full Time 

In-Office/In-Person Position

 

SCOPE: Responsible for the coordination and operation of the Front Desk functions. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. 

 

Northwest Cancer Centers is the most advanced oncology group in Northwest Indiana. Our physicians have combined decades of experience and received their training at highly acclaimed research institutions both nearby in Chicago and across the world.  Our Gynecologic Oncology team offers an integrative approach to the diagnosis, treatment and surgical management of women cancers. Our focus as physicians is to give you the right diagnosis and guide you as medical experts. We take pride in using a comprehensive approach towards our patients’ health. We believe that long-term care after cancer treatment is as important as your current treatment.

Responsibilities:

-Coordinates office procedures with medical staff, and billing office to ensure smooth flow of information within departments.

-Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.

-Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.

-Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.

-Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.

-Ensures that authorizations are obtained in a timely manner.

-Reviews posting of charges from encounter forms and hospital charges within 24 hours.

-Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.

-Maintains knowledge of current health care and billing trends and practices.

Qualifications:

MINIMUM QUALIFICATIONS:

 

High school diploma or equivalent required.

Minimum (3) three years of medical office experience.

 

PHYSICAL DEMANDS:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

 

WORK ENVIRONMENT:

 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.