Front Desk Clerk

All for Health, Health for All, Inc. (AFH) is a nonprofit Federally Qualified Health Center (FQHC) and a certified Patient-Centered Medical Home. For over 40 years, we have provided high-quality, accessible healthcare services to medically underserved and diverse populations across Los Angeles County, Orange County, and the state of Nevada. Our integrated, team-based model includes general family practice, pediatrics, behavioral health, mental health services, and adult day health care. In the past year alone, we served over 30,000 patients across more than 90,000 visits at a dozen clinic locations.

AFH is currently seeking dedicated and compassionate individuals to join our mission-driven team. Due to our continued growth, we are currently hiring full-time Front Desk Clerks for our Glendale, Burbank, and Sunland locations. This is an excellent opportunity to engage directly with patients and contribute to a supportive, patient-centered care environment.

Responsibilities include but are not limited to:

• Answering and directing phone calls professionally
• Greeting and assisting patients upon arrival
• Scheduling, modifying, and canceling appointments
• Maintaining efficient patient flow and clinic schedules
• Verifying insurance coverage and benefits
• Accurately entering patient information into the Electronic Medical Records (EMR) system
• Ensuring medical records are current and properly maintained
• Reconciling daily charges and billing
• Performing other administrative duties as assigned

Qualifications:

• Minimum of 3 years of customer service experience in a medical or healthcare setting
• Strong verbal and written communication skills
• Ability to read and understand basic medical terminology
• Proficiency with computers and electronic medical systems
• Knowledge of insurance plans, benefits verification, and authorization procedures
• Ability to prioritize tasks, multi-task efficiently, and demonstrate critical thinking
• Highly organized, detail-oriented, and able to work independently
• Professional, calm, and empathetic demeanor in high-pressure situations

At AFH, we value individuals who are mature, sincere, and empathetic with patients and staff alike. A positive attitude and a commitment to building trust are essential.

All for Health, Health for All, Inc. (AFH) has provided health services to the medically underserved and indigent community for over 40 years. AFH is a nonprofit Federally Qualified Health Center and certified Patient-Centered Medical Home whose mission is to eliminate disparities in access to health care for the underserved multi-ethnic diverse population of California and Nevada States. AFH’s services encompass general family practice, pediatric care, mental health, and behavioral health services as well as adult day health care services.