Front Desk Clerk @ Liberty Place

Come join our new and breathtaking 100 suite Liberty Place Charleston, a Hilton Club, the site of the historic Liberty Tree. History is in the making with our Connie-Award winning team of 55, and we are eager to welcome you to our evolving culture where we are #LITWithLiberty every day in serving each other, our Owners and guests.

As a Front Desk Clerk, you will be the initial point of contact for our guests, making sure their stay is enjoyable and smooth. If you thrive in a fast-paced setting and have a passion for hospitality, we want to hear from you!

Why do Team Members Like Working for us:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time off and Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Schedule details: Full-Time

Responsibilities:

• Create a smooth, welcoming, and exceptional experience for guests at every step of their stay, from arrival to departure.
• Respond to guest inquiries and resolve issues promptly and courteously.
• Handle reservations, cancellations, and modifications efficiently.
• Maintain accurate records of guest accounts and transactions.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Promote hotel services and amenities, enhancing the guest experience.
• Handle cash, credit card, and other transactions with utmost accuracy.
• Ensure the front desk area is clean, organized, and presentable at all times.

Our dedication to excellence is recognized by several outstanding accolades. We were named to Newsweek's Top 100 Most Loved Workplaces list in 2021 and 2022. We received two Stevie Awards at The 20th Annual American Business Awards, including a Gold Stevie for Company of the Year - Hospitality and Leisure, and a Silver Stevie for Achievement in Growth. LinkedIn named us a top company in Travel & Hospitality on its 2022 Top Companies Industry Edition list. We ranked first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list. We also became a Great Place to Work certified company in 2022.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements:

• High school diploma or equivalent experience; additional hospitality education is a plus
• Demonstrated background in a front desk or customer service position, ideally within hospitality
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in using hotel management software and MS Office
• Flexibility to work various shifts, including weekends and holidays
• Strong problem-solving abilities and attention to detail
• A positive demeanor and a phenomenal teammate approach