Front Desk/Client Coordinator

We are seeking a detail-oriented and compassionate Front Desk/Client Coordinator to join our team and help provide exceptional care by ensuring every patient receives a welcoming and efficient experience.

In this role you will be responsible for greeting clients, answering the phones, scheduling appointments, completing administrative processing and recordkeeping. This position is Tuesday through Friday, business hours.

PRIMARY JOB FUNCTIONS:

Admin/Front Office

●     Opens the office and ensures the front office is in order, as needed

●     Retrieves phones messages and prioritizes return phone calls

●     Greets and assists/directs clients who come to the practice

●     Answers incoming calls and guides clients to the appropriate service

●     Distributes and obtains appropriate forms, including new client information, insurance information, and HIPAA information for all clients

●     Schedules all appointments as directed- Inbound/Outbound calling

●     Prepares pulls and files client charts on a daily basis

●     Confirm the next day appointments

●     Tracks referral source for all clients

●     Ensures the beverage area is stocked and clean

●     Keep inventory of retail/office supplies

Accounting Functions

●     Collects and records payments

●     Posts charges, returns, and exchanges in the accounting system

●     Prepares invoices and prints HCFA forms

●     Submits appropriate information to the insurance carriers, and requests third party prior authorization as needed

●     Calls to insurance, and other agencies to facilitate authorizations and benefit verification

●     May be required to assist with contacting clients who have accounts that are 60 days overdue

Product Knowledge

●     Performs minor hearing aid repairs as allowed by state law such as battery door

or receiver checks

●     Performs hearing aid checks and cleaning, as allowed by state law

Miscellaneous Duties

●     Prepares marketing material as needed

●     Maintains an attractive and welcoming office environment

●     Completes all filing

●     Prepares daily transaction log

●     Establishes and maintains good public relations

●     Practices good safety and infection control protocols

●     Exercises confidentiality as it relates to all business and client information

JOB SKILLS, KNOWLEDGE AND ABILITIES:

●     Must be a high school graduate. Prefer an Associate’s degree in administrative, accounting, sales or client oriented field or equivalent work experience

●     Excellent interpersonal skills that allow effective working relationships with a diverse client, colleague, and vendor population.

●     Must be able to organize time and prioritize numerous duties within strict deadlines

●     Requires the ability to deal with numerous interruptions

●     Must engage with clients in a caring and respectful manner

●     Must be detail oriented

Entech Medical Staffing, based in Troy, Michigan, is a woman-owned (WBENC Certified), regional provider of specialized healthcare staffing solutions, proudly serving Southeast and Mid-Michigan since 2009. For job seekers, Entech offers access to a vast network of opportunities, personalized career guidance, and support throughout the employment process, making it a trusted partner for both employers and healthcare professionals in Michigan.