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Front Desk

Tru by Hilton

Columbus, GA

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JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Computer Skills, Computer Software, Computer Systems, Customer Support/Service, English Language, Financial Operations, Housekeeping/Cleaning, Inventory Management, Mail Processing, Microsoft Office, Multitasking, Organizational Skills, Property Management, Reconciliation, Record Keeping, Resolve Customer Issues, Restaurant, Telephone Skills, Time Management
LOCATION
Columbus, GA
POSTED
2 days ago
Introduction:

We are seeking a friendly and organized Front Desk Clerk / Night Auditor to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, andhandling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Front Desk Responsibilities:

  • Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
  • Answer and route calls, including taking messages and transferring calls as needed
  • Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
  • Ensure that the front desk area is clean and organized at all times
  • Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
  • Other duties as assigned

    Night Auditor Responsibilities:

    • Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
    • Answer phone calls and respond to online inquiries in a timely and professional manner
    • Handle guest requests, such as booking tours or making restaurant reservations
    • Assist with check-in and check-out processes, including handling payments and issuing keys
    • Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
    • Monitor and maintain inventory of supplies and equipment
    • Perform light cleaning duties, such as wiping down counters and restocking supplies
    • Other duties as assigned
Qualifications:
  • Minimum of 1 year of experience as a front desk clerk or in a customer service role
  • Strong communication and customer service skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and property management systems
  • Fluency in English is required; additional language skills are a plus

About the Company

T

Tru by Hilton

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