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Guest Services Jobs in Atlanta, GA

Front Desk Concierge/ Bather PT

Southeast Clips

Atlanta, GA

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JOB DETAILS
SALARY
$10–$15 Per Hour
SKILLS
Animal Care, Bakery, Barber, Best Practices, Calendar Management, Communication Skills, Consulting, Cosmetology, Customer Support/Service, Detail Oriented, Hair Styling, Health Plan, Interpersonal Skills, Lift/Move 50 Pounds, Manual Dexterity, Marketing, Physical Demands, Pricing, Product Safety, Quality Metrics, Record Keeping, Resolve Customer Issues, Retail, Risk, Safety Standards, Salon Services, Schedule Development, Special Offers, Telephone Skills, Time Management, Training/Teaching, Up-Selling
LOCATION
Atlanta, GA
POSTED
1 day ago
Benefits:
  • Competitive salary
  • Flexible schedule
  • Training & development
Front Desk Concierge / Bather PT

Job description

As a Front Desk Concierge at Salty Dawg Pet Salon + Bakery, you will be the first point of contact for ourclients, both in person and over the phone. Your role is crucial in creating a welcoming and efficient environment, ensuring that clients' appointments are scheduled appropriately, and providing excellent customer service.

The Dog Bather is responsible for delivering high-quality bathing and hygiene services for our furry clients at Salty Dawg Pet Salon. This role focuses on ensuring each dog is bathed safely and comfortably while maintaining the highest standards of cleanliness and care. The Dog Bather works with staff and clients to create a calm, clean, and welcoming environment for pets.

Responsibilities:

• Great clients and their pets warmly as they arrive at the salon.

• Assist clients with check-in and check-out procedures, ensuring accurate record-keeping.

• Answer phone calls and respond to emails in a professional and friendly manner.

• Schedule grooming appointments, taking into account groomer availability and client preferences.

• Provide clients with information about our grooming services, pricing, and any special offers.

• Maintain cleanliness and organization at the front desk area.

• Handle client inquiries, concerns, or complaints with patience and empathy.

• Collaborate with the grooming team to ensure smooth workflow and timely service.

• Update and maintain client records, ensuring accuracy and confidentiality.

• Assist in managing grooming schedules to optimize efficiency and minimize wait times.

• Promote and upsell salon services, retail products, and add-on options to clients when appropriate

• Perform daily dog bathing and hygiene services, ensuring each dog is handled with care and attention to their comfort.
•
Follow established protocols to maintain optimal pet care during bathing services.
• Communicate with clients to understand each dog's specific hygiene needs and provide recommendations for services as necessary.

• Ensure all bathing equipment and products meet safety and quality standards.

• Work closely with the grooming team to follow client preferences and special care instructions.
  • Maintain cleanliness and organization of the bathing areas, ensuring a sanitary and welcoming environment for pets.•
Stay informed on best practices in pet hygiene and bathing techniques.
• Assist in training new bathers on proper bathing techniques and hygiene standards.

• Monitor dogs' health and comfort during and after bathing, reporting any concerns to pet owners and management.

• Assisting with marketing initiatives

Skills and Qualifications:
• Experience in animal care: Previous experience working with dogs, especially in a grooming or similar setting, is often preferred.

• Comfort and confidence with dogs: Ability to handle dogs of various sizes, breeds, and temperaments calmly and safely.

• Grooming knowledge: Understanding of basic grooming techniques, including bathing, drying, brushing, and nail trimming.

• Strong communication skills: Ability to communicate effectively with pet owners and colleagues.

• Attention to detail: Ensuring thoroughness in all grooming tasks and paying attention to detail in all aspects of the job.

• Physical stamina: Dog bathers need to be able to stand for extended periods and handle the physical demands of working with animals.

• Positive attitude and passion for animals: A genuine love for dogs and a positive, friendly demeanor are essential for creating a welcoming environment.

Physical Demands:

• Lifting: Dog bathers must be able to lift and carry dogs of different sizes and weights. This can involve lifting dogs up to 50 pounds independently and potentially assisting with heavier dogs.

• Standing: The job requires prolonged standing, often for the duration of the workday.

• Bending and Stooping: Dog bathers need to bend, stoop, and crouch to wash and dry dogs, especially smaller breeds.

• Reaching: They need to reach for grooming tools, wash basins, and other supplies.

• Manual Dexterity: Handling tools, drying equipment, and working with dogs requires good hand-eye coordination and dexterity.

• Endurance: The job demands stamina to handle multiple dogs throughout the day.

Work Environment:
• Wet Environment: Dog bathers work in a wet environment with water and cleaning solutions.

• Noise: The grooming environment can be noisy due to water, dryers, and dog barking.

• Pet Hair: Dog bathers are exposed to pet hair, which can be a nuisance.

• Potential Hazards: There is a risk of exposure to animal bites, scratches, and slips or falls in a wet environment.

If you are a proactive individual with excellent communication skills and a passion for delivering top-notch customer service, we encourage you to apply. Join us in providing outstanding support to our valued customers and contribute to our team's success.

Job Types: Full-time, Part-time

Pay: $10.00 - $15.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Flexible schedule

• On-the-job training

Compensation: $15.00 - $17.00 per hour

Full or Part-time hair stylist. High volume salon, flexible hours, established customer base

We are one of the largest Great Clips franchisees in the country. Something that makes us a little different is that we strive to have the highest "effective wage" in the market (base wage + productivity + product commissions + tips). Last week the average effective wage of our staff was $31.26/hr.* Some make a little less, some make substantially more. It all just depends on how proficient you are, but no one in my company earns less than $20/hr. in total.

*Select salons

$300 signing bonus
Ongoing training... both virtual training and hands-on training.

Responsibilities:
  • Consulting with clients on stylistic options for their hair.
  • Listening to clients' needs to determine their preferences.
  • Describe different hair care products and their benefits.
  • Shampooing, cutting, and styling hair.
Requirements:
  • Must have a valid barber or cosmetology license.
  • Proficiency with hot irons, curlers, and blow-dryers is helpful.
  • Excellent interpersonal skills.
  • Creative mindset and a good eye for design.

Base pay- Health Benefits- Flex Scheduling- Employee Match 401K

About the Company

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Southeast Clips

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