Front Desk Concierge

As a Front Desk Concierge, your role will encompass a variety of essential functions, including:

**Contracted Hours:**

- Tuesday through Friday: Varying 8-hour shifts: 12:00 PM to 8:00 AM, 4:00 PM to 12:00 AM

- Weekend Services: 12-hour shifts - Continuous coverage from 12:00 AM Friday through 8:00 AM Tuesday

- Hours: 24 -40 hours weekly

**Customer Service & Administration:**

- Warmly greeting visitors and clients while directing them to the appropriate locations.

- Delivering outstanding customer service to clients and guests.

- Managing the telephone system and efficiently directing calls to the relevant departments.

- Assisting with administrative tasks such as photocopying and faxing.

- Receiving deliveries for residents as needed.

- Documenting work orders from residents in accordance with site instructions.

- Composing necessary reports for staff and maintaining a visitor logbook.

- Ensuring the front desk area remains clean and organized.

**Safety, Enforcement, & Emergency Response:**

- Monitoring visitor entry and exit.

- Maintaining a visible presence and attentiveness during shifts while in uniform.

- Conducting foot patrols to check designated locations and documenting patrol activities.

- Monitoring doors, common areas, parking lots, and external areas, using surveillance systems to investigate suspicious activities.

- Opening and closing areas of the property as per client instructions.

- Coordinating with emergency responders on-site and assisting with emergency procedures.

- Being knowledgeable about and trained to execute emergency protocols and respond to building emergencies.

- Monitoring alarm panels and responding to emergencies, including fire alarms, in accordance with building procedures.

- Following staff notification protocols for emergencies involving fire, police, or EMS, and addressing resident concerns like noise complaints and safety issues.

- Assisting the after-hours maintenance team with minor tasks as instructed.

B Tech Consulting is a small business founded on the principle of providing a superior business experience through the strategic integration of technology and high-end security services. Dedicated to delivering an enhanced concierge experience with true hospitality, B Tech Consulting serves as the primary provider for senior housing locations.

Our core mission is to provide a secure and safe environment for our clients, their employees, tenants, and visitors while rigorously protecting site assets and equipment. We believe that security and customer service are inseparable; therefore, our personnel are trained to maintain a continuous high-visibility profile that serves as both a deterrent to criminal behavior and a helpful, welcoming presence for the community.

By combining modern technology with traditional values of respect and professional conduct, B Tech Consulting ensures that every interaction—from routine patrols and reporting to emergency response—is handled with the highest standards of integrity and excellence.