Job Description
Position Title: Front Desk Concierge
Department: Marketing
Reports To: Patient Experience Supervisor / VP Marketing & Business Development
Employment Type: Full-Time / Pool
Position Summary
The Front Desk Concierge serves as the first point of contact for patients, visitors, and staff. This role is responsible for providing exceptional customer service, assisting with directions and visitor coordination, and activating hospital emergency overhead codes in accordance with established protocols. The Concierge ensures a welcoming, safe, and organized front lobby environment while supporting hospital communication processes.
Essential Duties & Responsibilities
Greet and assist patients, visitors, and vendors in a professional and courteous manner
Provide directions and general hospital information
Activate overhead emergency codes promptly and accurately per hospital protocol
Maintain awareness of hospital safety procedures and emergency response processes
Communicate effectively with nursing units, administration, and security as needed
Monitor front lobby activity and report concerns to Security or Administration
Maintain professional appearance and demeanor at all times
Assist with basic administrative or communication tasks as assigned
Skills & Qualifications
High school diploma or equivalent required
1-2 years of customer service experience preferred (healthcare or hospitality a plus)
Strong communication and interpersonal skills
Ability to remain calm and composed in high-pressure or emergency situations
Clear speaking voice for overhead announcements
Ability to multitask in a fast-paced environment
Basic computer proficiency
Bilingual (English/Spanish)
Physical Requirements
Ability to stand or sit for extended periods
Ability to communicate clearly in person and over phone/intercom
Occasional walking throughout hospital campus
Work Schedule
May include evenings, weekends, and holidays
Monday - Friday 5:00 AM - 1:30 PM
Monday - Friday 1:00 PM - 9:30 PM
Weekends 6:30 AM - 3:00 PM
Weekends 2:30 PM - 11:00 PM
Additional Requirements
Completion of emergency code activation competency training upon hire
Training and competency validation on PBX system for backup coverage
Annual competency validation required
Adherence to HIPAA and hospital confidentiality policies
| Location | South Miami, FL |