Front Desk Concierge (Healthcare Setting Experience Preferred)

Company Description

Building on the legacy and vision of our Founders, the California Armenian Home, as a progressively led non-profit, is committed to provide a one-of-a-kind, people centered, planned community to serve all levels of senior living with extraordinary lifestyle experiences, compassionate care, and gracious hospitality.  

Guiding Principles:

• Always put people first.
• Provide warm hospitality and heartfelt compassionate care.
• Family, celebration, tradition, good food & good people.
• Inclusive culture based on integrity, humility, and compassion.
• Serving our residents and one another with respect.
• Commitment to lifelong learning and enrichment.
• A wonderful place to call home.
• Environment of teamwork and trust for employees.

Our leadership extends beyond business goals and business results. It focuses on our Mission and Principles, to guide our resident experience and our employee culture. 

Administrative; Job Summary Introduction

The Administrative team of The Vineyards | California Armenian Home creates unforgettable long-term care experiences for our diverse senior population. Here you can use your skills in our fast-paced environment, in areas that range from leadership roles, culinary experiences, to lifestyle programs, and everything in between. No matter your role, you will help to provide a one-of-a-kind experience for our residents, guests, and staff. 

Job Description

As a Concierge, you will be the first point of contact for our company. Our Concierge duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. 

To be successful as a Concierge, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Concierge's duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the building.
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the concierge area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Perform other clerical concierge duties such as filing, photocopying, transcribing, and faxing.

Skills

• Proven work experience as a Concierge, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude

Benefits

• 401k Retirement Savings (Eligibility after the completion of 3 months)
• Employee Appreciation Events
• Lunch-On-Us twice per week
• Health & Wellness Program
• Paid Sick Leave
• Direct Deposit
• 24/7 monitored guard house, for an extra layer of security.

If you have the qualifications and experience we are looking for, please apply with your resume attached. We look forward to reviewing your application!