Front Desk Concierge

About the role

We are currently seeking a full-time Front Office Specialist. If you’re excited to join a growing company and want to make a meaningful impact each day, we’d love to meet you!

Pay Range: $19-20 per hour, depending on experience
Location: Lakeland, Florida - South Florida Ave

What you'll do

• Greet and welcome arriving patients
• Check-in and collect information from patients, answering questions and assisting with completion of all necessary forms and documentation
• Create "WOW" moments for patients
• Answer multi-line phone system, return voicemails, facilitate answering patient inquires
• Schedule patient appointments, reschedule appointments, call no-show patients, and confirm upcoming patient appointments
• Input and update patient records / information
• Confirm patient insurance information and eligibility
• Maintain HIPPA standards and compliance when handling patient information
• Process payments, deposits, and facilitate updating payment information
• Call, email, and follow-up with patients for past due payments and treatment
• Regulate patient waiting area, ensuring patients are comfortable, attended to, and excited about their visit
• Complete admin tasks, such as photocopying, printing, scanning, sorting / filing / sending forms
• Assist and support local marketing and community events
• Establish trust with patients, ensuring that they have the best patient experience

Required Qualifications

• High School Diploma or equivalent
• 1+ years of front desk representative experience
• Great customer service and outstanding written and communication skills with professional and courteous phone etiquette
• High energy with engaging personality
• Proactive mindset, attention to detail, and willingness to support the office team
• Well-groomed and appropriate professional appearance
• Support office community and sponsorship events outside of office
• Reliable form of transportation
• Participate in morning huddle, patient chart review, and routine office meetings
• Keep front desk and reception area clean and neat
• Willingness to learn, adapt, and be a team player
• Desire to make the day fun for team members and patients alike

Preferred Qualifications

• Bilingual in Spanish
• Orthodontic / Dental industry experience
• Working knowledge of Microsoft Word and Excel