Front Desk Concierge

Key Responsibilities

• Greet all residents and guests promptly, using proper eye contact, posture, and tone
• Manage front desk operations, including visitor access, package handling, and resident requests
• Maintain awareness of building activity and enforce access control procedures
• Provide accurate information, directions, and assistance to residents and guests
• Coordinate with property management and other on-site teams as needed
• Handle phone calls, emails, and service requests in a timely and professional manner
• Maintain a clean, organized, and professional front desk presence at all times
• Monitor for any issues or irregularities and report to management as required

Service Standards

• Maintain a visible and engaged presence at the front desk
• No phone usage or disengagement while on duty
• Consistent professional appearance and adherence to uniform standards
• Deliver a hospitality-focused experience at all times, not just task execution

Requirements

• Prior experience in concierge, front desk, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to remain composed and attentive in a fast-paced environment
• Reliable, punctual, and detail-oriented
• Basic computer skills, including email and property management systems

Compensation and Benefits

• Pay range: $19–$20 per hour
• Benefits include health, dental, and vision insurance, paid sick leave, and paid time off