Front Desk Coordinator (32278)

• Greet patients as the first point of contact of the patient experience

• Check-in all patients for Urology Austin obtaining accurate and up-to-date demographic and insurance information at each patient visit

• Verify the scanned card images are current

• Work with the billing office as needed to ensure proper entry of patient insurance information

• Assist with insurance verification of new patients and established patients with new insurance

• Identify and collect all patient portion (i.e., co-payment, co-ins., deductible, etc..) from all patients, as required

• Assist with telephone calls as needed both in-bound and outbound

• Maintain an accurate cash box, including end-of-day balancing

• End of day, print out your end of day collections from PM system to verify all cash, checks, and credit card receipts are in balance with your drawer

• If these totals do not match, you will need to reconcile before turning in the batch for the day

• Complete nightly reconciliation report and place all checks, cash and credit card receipts collected throughout the day in secured office lockbox

• Assist patient with completion of various medical documents both paper and electronic forms, as needed

• Keep the waiting area clean and neat at all times, straightening chairs, keeping magazines neat and current, turn on and off TV's, any lights, etc.

• Keep front desk check-in/check-out desk clean and neat at all times.

• Conducts patient assessments and obtains pertinent medical information for referral to the physician and/or clinical care team

• Schedule all future appointments the provider(s) ordered for patient at time of check-out

• If patient has paper orders, collect, and scan the orders into the EMR prior to patient's departure

• Completed by using personal desktop scanner or

• Completed by reviewing and emptying your scans folder daily

• If provider has documented on the encounter form the requirement for order(s) or referral(s) to be given to patient

• Complete the request on the appropriate form(s)

• Scan the document(s) into the EMR

• Provide signed order(s) or referral(s) to patient

• All internal communication needs to be reviewed and responded daily

• Next day visits need to be properly prepped for all non-clinical items prior to the end of the day

• Perform other related duties as assigned

Skills/Abilities

1. Self-starter with the ability to complete daily tasks with minimal supervision.

2. Skill in communicating effectively with patients or providers about scheduling preferences.

3. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.

4. Ability to analyze situations and respond appropriately.

5. Ability to use a multi-line phone system, including transferring calls.

6. Ability to speak clearly and concisely to be heard by callers and patients.

7. Excellent organizational and time management skills.

8. Superior interpersonal and problem-solving skills to ensure coordinated efforts and patient satisfaction.

9. Always maintain a professional and positive attitude.

10. Common computer skills.

11. Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Education:

High school diploma or GED (required)

Associates or Bachelors Degree (preferred)

Experience:

Two-three years of medical office experience.

Previous experience of a fast-paced, high patient volume doctors office.