Front Desk Coordinator- Dr. Lee B. Daniel

Work Schedule:

This is a full-time position working between 32-40 hours per week. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Greet all patients with a smile and enthusiasm, creating a positive first and last impression.
• Schedule and confirm patient appointments for consultations, treatments, and follow-ups.
• Coordinate provider schedules to maximize efficiency and minimize downtime.
• Manage cancellations, rescheduling, and waitlists while maintaining accurate records.
• Serve as the first point of contact for patients, providing information about services, pricing, and promotions.
• Answer high volume of telephone calls and patient text communications.
• Collaborate with clinical and administrative staff to ensure smooth patient flow and timely service delivery.
• Assist in collecting payments and processing invoices.
• Cultivate strong relationships with clients to promote loyalty and repeat visits.
• Address client concerns or complaints professionally, escalating issues when necessary.
• Educate clients about new treatments, products, and promotions to enhance their experience.
• Ensure the reception area is clean, organized, and welcoming for clients.

Qualifications:

• Experience managing phone systems and scheduling in an office environment.
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in computer systems.
• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.