Front Desk Coordinator

Position Summary
ReVive Orthopedics Spine & Sports Medicine is seeking an organized, welcoming, and detail-oriented Front Desk Coordinator to join our team. In this role, you will be the first point of contact for patients, visitors, and stakeholders. You will ensure that our front office operations run smoothly, uphold our high standards of patient care, and exemplify Revive Orthopedics' friendly and professional spirit. The ideal candidate is compassionate, detail-oriented, and committed to providing exceptional service.

Key Responsibilities
Patient Reception and Check-In

• Greet patients and visitors promptly and professionally.
• Verify patient information and ensure completion of required forms.
• Manage patient registration, update records, and maintain confidentiality in compliance with HIPAA regulations.

Appointment Scheduling and Coordination

• Schedule patient appointments using Athena.
• Confirm and remind patients of upcoming appointments via phone and email.
• Coordinate with medical staff to maintain an efficient flow of patients through the clinic.

Administrative and Clerical Support

• Answer and direct incoming phone calls, providing information or routing inquiries to the appropriate personnel.
• Maintain an organized, welcoming front-desk environment, including managing supplies and ensuring cleanliness.
• Collect co-pays, outstanding balances, and other payments from patients.
• Assist with processing insurance verification, authorizations, and prior approvals.

Patient Relations and Communication

• Address and resolve patient concerns or direct them to the appropriate team member for follow-up.
• Communicate with insurance providers, referring providers, and third-party partners when necessary.
• Serve as a liaison between patients, medical professionals, and administrative staff.

Quality and Compliance

• Adhere to all clinical policies, procedures, and regulatory guidelines.
• Respect and protect patient confidentiality, privacy, and rights at all times.
• Support quality improvement initiatives and maintain accurate, up-to-date documentation.

Qualifications
Education and Experience

• High school diploma or equivalent required; an associate degree or certificate in medical office administration preferred.
• Previous experience in a healthcare setting (ideally in orthopedics or a related specialty).
• Familiarity with Athena and practice management systems.

Skills and Competencies

• Outstanding customer service and communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Excellent organizational, time-management, and problem-solving abilities.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
• Knowledge of insurance processes, including verifications and prior authorizations, is strongly preferred.

Personal Attributes

• Positive, welcoming, and friendly demeanor.
• High level of attention to detail and accuracy.
• Strong sense of responsibility, confidentiality, and professionalism.
• Ability to collaborate and work effectively within a team.

Why Join Us?
ReVive Orthopedics Spine & Sports Medicine offers a collaborative environment focused on patient care excellence and professional growth. We provide a competitive benefits package, including:

• Medical Insurance
• Vision and Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off and Holidays
• Mileage Reimbursement for travel to satellite offices
• Compensatory Bonuses based on productivity and performance

Join our team to play a vital role in welcoming patients and ensuring great customer service that supports high-quality care.

This position description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ReVive Orthopedic Spine & Sports Medicine. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

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