Front Desk Coordinator

About Dean Dorton

Dean Dorton is a leading professional services firm spanning certified public accounting, business advisory, and technology solutions. We are your partners in redefining success through innovation and data-driven strategies. Our experts provide an integrated suite of audit, tax, business management, consulting and technology solutions to companies both domestic and international. We help our clients strategize, adapt, and change in every stage of business, from startup and growth to succession planning and everything in between.

Our core values guide how we work, lead, and support one another every day. They are:

• Integrity - We do the right thing, integrity guides our decisions.
• Relationships - We value people, relationships drive our impact.
• Collaboration - We win as one team, collaboration fuels our success.
• Growth - We stay curious, growth is our mindset.

About the Team

Dean Dorton's Office Services team plays a vital role in supporting the firm's people, operations, and leadership through high-quality administrative and operational support. The team partners closely with firm leadership and internal stakeholders to ensure consistency, efficiency, and professionalism across daily operations. By maintaining strong systems, processes, and relationships, the Office Services team helps enable the firm to operate smoothly, scale effectively, and deliver an exceptional internal client experience.

About the Role

The Front Desk Coordinator serves as the first point of contact for clients, visitors, and team members, creating a welcoming and professional first impression for the firm. This role supports daily office operations by managing front desk activities, coordinating meeting logistics, handling incoming and outgoing mail, and assisting with administrative tasks that support team members and client service.

Essential Duties & Responsibilities

The essential duties and responsibilities of the Front Desk Coordinator role are outlined below in correlation with Dean Dorton's performance management impact areas.

Technical

• Greet clients and visitors, offer refreshments, and direct guests to scheduled meeting spaces.
• Manage the firm's multi-line telephone system and route calls appropriately.
• Review conference room schedules and ensure rooms are prepared and set up prior to meetings.
• Support and troubleshoot basic conference room technology as needed.
• Handle incoming deliveries and mail; sort, log, and distribute mail and monitor outgoing mail.
• Prepare certified mail, confirmations, mass mailings, envelopes, and labels as requested.
• Validate client parking and assist visitors with badges and check-in procedures.
• Prepare accurate monthly postage cash deposits.
• Check in and out shared technology items such as mobile hotspots and key fobs.
• Maintain lobby appearance and ensure reception and common areas are tidy and presentable.
• Assist with pantry and lobby support, including coffee preparation and supply stocking.
• Ensure first-aid kits and front desk supplies are adequately stocked.

Behavioral

• Demonstrate professionalism, courtesy, and a client-first mindset in all interactions.
• Communicate clearly and effectively with clients, visitors, and internal team members.
• Exhibit strong organization and time management skills while managing multiple responsibilities.
• Maintain discretion and confidentiality when handling sensitive information.
• Remain adaptable and responsive in a fast-paced, service-oriented environment.

Non-Charge

• Support firm operations by assisting with special projects and administrative requests as needed.
• Participate in firm activities and initiatives that promote collaboration and culture.
• Contribute to a positive office environment by modeling teamwork and professionalism.