**Job Summary:**
The Front Desk Coordinator I plays a crucial role in the healthcare setting, ensuring the smooth operation of patient services and administrative functions. This position involves greeting patients, scheduling appointments, answering inquiries, and maintaining patient records.
**Qualifications:**
- High school diploma or equivalent required; Associate's degree preferred.
- Prior experience in a healthcare or customer service role is a plus.
- Strong communication skills and the ability to interact with patients in a professional and compassionate manner.
- Proficiency in basic computer applications and electronic medical records (EMR) systems.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
**Responsibilities:**
- Greet patients and visitors in a courteous and compassionate manner.
- Schedule patient appointments and follow-up visits, coordinating with healthcare providers and other staff.
- Answer phone calls, respond to inquiries, and provide information to patients regarding services offered.
- Verify patient information, insurance details, and update records accurately in the system.
- Assist with billing processes, insurance claims, and financial inquiries.
- Maintain cleanliness and organization of the reception and waiting areas.
- Collaborate with healthcare professionals to ensure efficient patient flow and quality care delivery.
- Adhere to patient confidentiality guidelines and compliance with healthcare regulations.