Front Desk Coordinator

Front Desk Coordinator – Medical Office / Patient Services

CoreLife – A Partner of Novant Health

Are you passionate about delivering exceptional patient service and creating a welcoming healthcare experience? CoreLife is seeking a Front Desk Coordinator to join our Huntersville, NC clinic. This is an excellent opportunity for someone with medical front-office experience, strong communication skills, and a desire to make a meaningful impact on patients’ lives.

At CoreLife, we understand that obesity and chronic illnesses are not isolated conditions. They are deeply connected to root causes and social determinants of health. Our integrated care model brings together medical care, nutrition, fitness, and behavioral health to help patients achieve sustainable, long-term health outcomes. In partnership with Novant Health, CoreLife is not simply treating symptoms—we are combating obesity as the disease it is.

Schedule

This position offers a set 4-day workweek,  10-hour shifts, giving you a consistent schedule and a 3-day weekend.

Position Summary

The Front Desk Coordinator serves as the first point of contact for patients and plays a key role in providing a positive, professional, and efficient patient experience. This position supports daily clinic operations, including patient check-in and check-out, scheduling, insurance coordination, payment collection, and communication with prospective and current patients.

Key Responsibilities

As a Front Desk Coordinator, you will:

• Provide an exceptional patient experience during check-in and check-out
• Assist patients with forms, paperwork, and required documentation
• Verify medical insurance information and assist with patient balances
• Collect payments, copays, and outstanding balances
• Schedule follow-up appointments and support patient care coordination
• Answer incoming phone calls professionally and in a timely manner
• Serve as a primary point of contact for prospective patients
• Educate referred patients on CoreLife’s services, programs, and integrated care model
• Maintain the appearance, cleanliness, and organization of the clinic front office
• Support clinic teammates and providers with daily administrative needs

Qualifications

The ideal candidate will have:

• At least one year of medical front office experience
• Knowledge of medical terminology
• Familiarity with medical insurance, patient balances, and payment collection
• Strong customer service and communication skills
• Excellent interpersonal and problem-solving abilities
• Strong critical thinking and decision-making skills
• A passion for helping patients improve their health and quality of life

What CoreLife Offers

As a CoreLife teammate, you can expect:

• A values-based, patient-centered culture
• Competitive hourly pay: $18-20 per hour
• Medical, dental, and vision insurance
• A wide selection of ancillary benefits
• Paid time off
• 7 paid holidays
• Retirement plan
• Consistent weekday schedule with a 3-day weekend

CoreLife is an Equal Opportunity Employer.

Apply now to join a team that is changing lives, one patient at a time.