Sunny Pediatric Services is a pediatric therapy practice that provides speech, occupational, and physical therapy as well as lactation consultation services to little ones in Tallahassee and surrounding areas. We are seeking a highly organized, friendly, and proactive Front Desk Coordinator to be the first face and voice families meet when they contact our practice.
Front Desk Coordinator Responsibilities:
Front Desk & Family Experience:
- Greet families warmly and check patients in and out for appointments.
- Collect co-pays, private-pay fees, and outstanding balances at time of visit.
- Answer phones, respond to inquiries, and support families with questions.
- Keep the reception and waiting area clean, organized, and welcoming throughout the day.
Scheduling:
- Manage the daily and weekly appointment calendar, including confirmations and reminders.
- Process cancellations and coordinate make-up appointments.
- Communicate schedule changes clearly to families and to the clinical team.
New Patient Calls & Intake:
- Field new patient inquiries and clearly explain our services to prospective families.
- Collect and process intake paperwork and required documentation.
- Coordinate with the clinical team to schedule initial evaluations.
- Follow up with families who inquire but haven't yet scheduled.
Communication:
- Serve as a clear, friendly point of contact between families, therapists, and administration.
- Relay important updates to the right team member promptly.
- Represent the practice's tone: knowledgeable, warm, and family-centered.
Qualifications:
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Comfortable learning new scheduling and office software.
- Prior experience in a medical, therapy, or pediatric office setting preferred.
- Warm, patient, and professional demeanor with children and caregivers.
Why Join Sunny Pediatric Services?:
At Sunny Pediatric Services, you'll join a tight-knit team where collaboration and mutual support drive everything we do. Our team-oriented culture means you'll work alongside passionate professionals who genuinely care about each other's success while making a meaningful impact on children and families in our community. As a growing practice, we offer competitive hourly pay and performance-based bonuses that reward your contributions to our shared success. When you join us, you're not just taking a job, you're becoming part of a supportive team dedicated to helping families in our community!
Sunny Pediatric Services is an equal opportunity employer.