JOB TITLE: FRONT DESK COORDINATOR IMMEDIATE SUPERVISOR: CHIEF OPERATING OFFICER CLASSIFICATION: NON- EXEMPT COMPENSATION: $18.14- $20.00/HR POSTION SUMMARY: Responsible for coordination of external and internal communications via the main telephone switchboard. Responsible for greeting all visitors and potential/existing patients. Responsible for creating and maintaining treatment assessment schedule as well as collating patient charts and data entry. RESPONSIBILITIES: - Greets and assists incoming patients and visitors.
- Operates the switchboard’s multi-line telephone system.
- Identifies “first priority” populations and provides them with an assessment within 48 hours of initial contact.
- Identifies “second priority” populations and provide them with an assessment within 72 hours of initial contact.
- Coordinates with client the first available, convenient assessment date and time.
- Coordinates the flow of patients through the registration process. Ensure that patients are seen in the appropriate order to promote positive customer service.
- Maintains a calendar of all scheduled assessments.
- Prepares appointment reminder notices for clients to be given in person.
- Records patient payments and places payments and receipts in the safe.
- Processes patient charts on a weekly basis.
- Works with counselors to ensure chart is complete and all forms are signed.
- Screens and directs incoming calls to the correct recipient.
- Enters lab orders into the Tri-Lab software.
- Assumes the responsibilities of the Office Manager in his/her absence when needed.
- Maintains waiting area in an orderly appearance so that it is safe, sanitary and secure.
- Provides excellent service to all customers by responding to customer requests/issues in a proactive and timely manner.
- Displays positive communication skills.
- Verify insurance benefits for potential clients
- Performs all job functions in a professional manner.
- Performs all job functions consistent with confidentiality regulations, ethical practices and Agency polices and mission.
- Presents and maintains a professional image in dress, behavior, and work habits.
- Promotes a positive and pleasant attitude conducive to the workplace that enhances and furthers the Mission, Vision and Values Statement.
- Other duties as assigned
KNOWLEDGE AND SKILLS REQUIRED: - Skills in establishing and maintaining effective working relationships with patients, staff and the public.
- Ability to provide sincere interest necessary to work with the patient population as well as exhibiting caring and respectful attitudes toward patient.
- Skill in use of standard office equipment including but not limited to computers and telephone system.
- Must thrive in a fast-paced, team environment.
- Demonstrate strong oral and written communication skills.
- Strong organizational skills.
- Exceptional telephone etiquette and customer service skills.
- Knowledge of insurance billing procedures
- Must be available to work Saturday’s as needed. (5:00am-9:30am)
- Basic computer skills.
- Demonstrate strong oral and written communication skills.
- Skills in establishing and maintaining effective working relationships with patients, staff and the public
EDUCATION: High School diploma or equivalent experience. EXPERIENCE: One-year work experience as a receptionist or in the clerical field preferred. CERTIFICATE/LICENSE: Appropriate certification may be a requirement of the position. Benefit Summary: All full-time employees are eligible for insurance on the first of the month after 30 days of employment. Benefits include medical, dental and 401K participation. We also offer an accrual of 4 weeks of paid time off per year. There is an annual discretionary bonus given as well after completing 1 year of service. Full-time employees are also eligible for short/long term disability and term life insurance.
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