Overview:
Perform activities in support of meeting prospective students and other visitors, answering phone calls, and miscellaneous clerical duties. The Front Desk Coordinator often serves as the first impression of UTI, therefore, the ability to establish credibility and rapport quickly is critical for success in this role. Additionally, the person in this position must be friendly and genuinely interested in the needs of others, ranging from potential students and their families to other employees at UTI and our industry partners.
As Brand ambassador for guest experience, the ideal candidate for this role will be able to work well with others in a fast-paced environment. Detail-oriented work is also a focus of this job, and those details need to be handled quickly, correctly, and efficiently to maintain and grow relationships with external and internal customers.
Responsibilities:
- Greet visitors, have all individuals register at the Front Desk, and direct visitors to appropriate staff members.
- Answer all incoming lines in a prompt, professional manner, and route to the proper department.
- Provide excellent customer service to external and internal customers.
- Receive incoming mail, log overnight packages, sort mail, and distribute to proper departments.
- May process incoming checks and send to proper departments.
- Provide administrative support to a variety of departments, Field Admissions, Campus Admissions, other support departments.
- Assist with campus events, Open House, Orientation, Graduation, etc.
- May assist in scheduling, coordinating, and delivering professional tours of the location for prospective and enrolled students/families.
- Provides feedback to necessary parties regarding tours, high school visitations and other visitors as needed.
- Maintains and relays current knowledge of course offerings and campus activities.
- Maintains accurate records of guest, vendors and visitors that have toured the facility.
- Manages inventory levels of marketing and promotional materials for the admission department.
- Assists Supervisor of Admissions Support, Campus Admissions Manager or Corporate Office Admissions in paperwork and duties that support the admissions teams.
- Perform clerical and/or keyboarding duties as needed.
- Other duties as assigned
Qualifications:
Education / Experience
- High School diploma or GED required.
- Previous experience with multi-line phone system strongly preferred.
- Customer Service experience required.
Skills
- Ability to work in a fast-paced and highly visible environment.
- Ability to maintain a professional and approachable demeanor.
- Ability to communicate effectively with all levels of employees and visitors (written and verbal).
- Ability to work well with a variety of styles and personalities.
- Possess excellent customer service skills.
- Knowledge of Microsoft Office software
- Confidence in public speaking
- Strong keyboarding skills
Abilities
- Must be able to lift, carry, push, or pull up to 10 pounds or less 5% of the workday.
- Must be able stoop, kneel, crouch, or crawl 5% or less of the workday.
- Must be able to talk, see, hear, concentrate, think, learn and reason for all of the workday.
- Must be able to sit and walk or otherwise move around for prolonged periods throughout the workday.
- Must be able to use a keyboard and do manual tasks for prolonged periods throughout the workday.
Work Environment
- Work is performed indoors in a climate-controlled environment.
- This position is designated as Onsite.
About Us:
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!