Front Desk Coordinator Joint Ventures LLC – The Joint Chiropractic
Job SummaryThe Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth.
The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.
Key Responsibilities
Patient Experience & Front Desk Operations
- Greet all members and patients with a warm, professional, and engaging demeanor
- Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon)
- Maintain smooth patient flow to support both new patients and established visits
- Answer phones, schedule appointments, and assist with patient inquiries
- Assist patients with completing required forms and onboarding processes
- Ensure all patient interactions reflect a high level of service and professionalism
Sales & Membership Growth
- Confidently present and sell Wellness Plans, packages, and promotions
- Educate patients on the benefits of chiropractic care and ongoing wellness
- Re-engage inactive members and support retention efforts
- Meet or exceed individual and clinic sales goals
- Accurately apply promotions and ensure compliance with company policies
- Maintain strong product and promotion knowledge at all times
Clinic Operations & Compliance
- Perform daily operational tasks including:
- Transaction processing and account management
- Inventory monitoring and ordering processes
- Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.)
- Ensure clinic cleanliness, organization, and readiness at all times
- Follow all company policies, procedures, and compliance standards
- Communicate patient concerns, feedback, or incidents to leadership appropriately
Team Collaboration & Culture
- Support clinic and regional goals through teamwork and accountability
- Build and maintain positive, respectful relationships with team members
- Contribute to a positive, high-energy clinic culture aligned with JV standards
- Participate in team meetings, trainings, and development opportunities
- Accept and apply constructive feedback as a tool for growth
Marketing & Community Engagement
- Support local marketing initiatives and clinic growth efforts
- Participate in community outreach and in-clinic promotions when applicable
- Assist with social media or grassroots marketing efforts as directed
Qualifications
- Strong customer service and communication skills
- Sales-driven mindset with confidence in presenting memberships and packages
- Ability to multitask and stay organized in a fast-paced environment
- Professional appearance and demeanor representative of the brand
- Positive attitude with a willingness to learn and grow
- Belief in a wellness lifestyle and preventative care
- Proficiency with basic computer systems and social media platforms
Requirements & Physical Demands
- Availability to work evenings and weekends (Friday–Sunday required)
- High School Diploma or equivalent required; Associate’s degree or higher preferred
- 1–2 years of retail sales, customer service, or marketing experience preferred
- Ability to stand and/or sit for extended periods of time
- Ability to lift and carry up to 20–50 pounds as needed
- Ability to operate standard office equipment (computer, scanner, phone system)
Core ValuesAll Wellness Coordinators are expected to uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability
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