Front Desk Coordinator - The Cove

Overview:

The Front Desk Coordinator is responsible for greeting guests in a friendly and professional manner. They will book reservations and perform basic reception duties for The Cove. The Front Desk Coordinator will maintain the AAA Four Diamond standards.

 

The Front Desk Coordinator will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Front Desk Coordinator shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Responsibilities:

• Greets and welcomes guests upon arrival
• Answers phone and books pool reservations for Resort Guests/Members
• Promotes retail sales and accepts payment from guests
• Gives guests a tour of the facilities if requested
• Manages the entry of guests into the facility to ensure only those who have a confirmed reservation may enter
• Provides each guest with a towel upon entry
• Cleans Locker Room when needed
• Answers guests questions regarding Cove and Spotted Frog Operations
• Opens or closes the facility when needed
• Uses POS system to ring up retail merchandise
• Perform miscellaneous job-related duties as assigned
• Able to follow routine verbal and written instructions
• Contacts appropriate party, if necessary, when a guest problem is reported
• Coordinates facility evacuations as needed for weather or health threats
• Answers incoming guests calls and transfers appropriately
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
• Attends appropriate resort and departmental meetings
• Resolves guest problems and is empowered to act in absence of manager
• Maintains records for all VIPs, special requests, etc.
• Maintains an up to date working knowledge of all resort amenities as well as any special events

Qualifications:

• High school diploma or equivalent preferred
• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Must be able to accurately follow instructions, both verbally and written
• Must be able to work in a fast paced environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must be able to lift, carry push & pull up to 20 lbs occasionally

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