This role is the conduit between customers (potential customers) and our multi-faceted landscape division. The position provides the initial customer service and coordinates the proper Moana Nursery resource to best care for the customer or potential customer. The position is not a secretarial position of any individual in the office and is expected to hold Moana teammates accountable for their customer service responsibilities. This position is expected to ensure Moana Nursery policies are followed and enforced. Follow up with the customers and internal teammates is a crucial part of this position.
Upholds Moana Nursery's strict safety policies
Shows up on time ready work
Answers all communications (phone, email, and in person)
Promptly responds to customer needs, requests for service or assistance
Screens and qualifies customer inquiries
Greet occasional visitors and manages seminar schedule
Directs communication throughout organization and ensures customer success
Logs customer interactions
Verifies internal paperwork from field crews
Processes invoices and payment
Contacts delinquent customers
Analyzes performance - actual results comparisons and lessons learned
Learns as much as they can
Answers questions concerning price, sales, services and programs
Follows up on customer service provided by other teammates
Assists with survey collection and reporting
Identifies issues and opportunities that require Moana Nursery to change
Thanks our customers each and every time!
Applicant must be able to type greater than 50 words per minute
Applicant must be able to sit for long periods of time.
High School or equivalent degree
Strong verbal and written communications
Robust computer skills (Windows, Microsoft Office Suite and ability to learn ERP System)
Spanish
Horticulture expertise or Landscape experience
Works well under pressure and is able to prioritize and multi-task
Our landscape business operates Monday - Friday. This position requires attendance from 8:30am to 5 pm and is not flexible on hours.
The starting rate for this position is $18.00 per hour and increases based on experience, expertise and responsibilities. Other benefits for this role include:
Paid Time Off
Profit Sharing
401K plus company match
Health Insurance
Dental Insurance
Vision Insurance
Store Discount
Training & Educational Opportunities
Career Advancement
The ideal candidate shows up on time everyday ready to for work. She or he loves people and wants to make sure our customers and their fellow teammates succeed. She or he is courteous, with excellent phone communication skills and pays attention to the details. This individual thrives in a fast paced environment, can multi-task and understands the negative affect when we do not follow through on what we say we are going to do. The ideal candidate wants to be part of a team that succeeds together while she or he grows individually.
If you are looking for a career and not just a job this position might be right for you. There is plenty of opportunity to grow your career at Moana Nursery.