Front Desk Customer Service Clerk 2, 1st Shift

Description

• Customer Service & Communication – Providing clear, professional, and empathetic assistance to individuals navigating court processes, both in person and over the phone.
• Attention to Detail & Accuracy – Ensuring case records, financial transactions, and official documents are processed correctly and in compliance with court policies.
• Time Management & Multitasking – Managing a high volume of tasks efficiently while maintaining organization and adherence to deadlines.
• Technical Proficiency – Utilizing a case management system, online tools, and office software to process electronic filings, track case information, and maintain records.
• Professionalism & Discretion – Handling sensitive documents and interactions with impartiality, confidentiality, and adherence to ethical standards.

Essential Duties

• Provide exceptional customer service by assisting the public, attorneys, and law enforcement personnel in person and over the phone.
• Answer inquiries regarding case statuses, court procedures, fees, and other general information while maintaining confidentiality and professionalism.
• Process and review documents and paperwork according to established office procedures and court policies.
• Accurately enter, update, and maintain records in the case management system for criminal, traffic, and probation cases, ensuring data integrity and compliance with standards.
• Scan, file, and organize criminal complaints, court orders, and other official documents for easy retrieval and reference.
• Process and collect payments related to bonds, fines, and court fees, issuing receipts and ensuring accurate financial records.
• Assist customers in completing forms and other documents, providing guidance while remaining neutral and compliant with regulations.
• De-escalate challenging interactions with customers while maintaining professionalism and providing accurate information.

• Review and process arrest warrants, complaints, and affidavits, determining acceptance or denial based on probable cause.
• Ensure compliance with legal and procedural requirements when handling official documents.
• Reconcile the cash drawer at the end of each shift, ensuring accuracy and reporting any discrepancies to management.
• Prepare, organize, and distribute daily court dockets and schedules.
• Coordinate with law enforcement, attorneys, and other court personnel to ensure accurate documentation and case processing.
• Generate reports and summaries as required for case tracking and audits.

Preferred Skills and Knowledge

• Basic mathematics for handling financial transactions and balancing cash drawers.
• Court procedures, legal terminology, and case management systems (preferred but not required).
• Confidentiality laws and best practices for handling sensitive information.
• Standard office practices, including record-keeping and document management.

• Communicate effectively, both verbally and in writing, with customers and legal professionals.
• Multitask and manage time efficiently in a fast-paced environment.
• Interpret and apply office and court policies, procedures, and guidelines.
• Analyze documents and determine compliance with established policies and standards.
• Maintain accuracy and attention to detail when entering data and processing documents.
• Work both independently and as part of a team, demonstrating adaptability and problem-solving skills.
• Handle stressful situations professionally and exercise sound judgment when dealing with difficult customers or sensitive legal matters.

• Data entry, record-keeping, and case management system operations.
• Basic to intermediate computer functions, including Microsoft Office (Word, Excel, Outlook) and other relevant software.
• Cash handling, payment processing, and financial reconciliation.
• Scanning, filing, and organizing legal and administrative documents for efficient retrieval.
• Conflict resolution and de-escalation techniques when addressing customer concerns.

Qualifications

• High school diploma or equivalent; one (1) year of administrative experience; one (1) year of customer service experience; or
• any equivalent combination of education, experience, and training which provides the required knowledge, skills, and abilities.