Front Desk Customer Service Representative
Goldfish Swim School – Marlborough, MAReports to: General Manager / Sales & Service ManagerFLSA Status: Non-Exempt
Make a Splash With Us!
Goldfish Swim School is looking for a friendly, energetic, and dependable Front Desk Customer Service Representative to join our team!Our Front Desk team is the first impression families have when they walk through our doors. We're looking for someone who enjoys connecting with people, thrives in a fast-paced environment, and isn't afraid to pick up the phone, help a family find the right class, or turn a great conversation into a new enrollment.
If you're enthusiastic, have a can-do attitude, enjoy working around children, and want a job where no two shifts feel exactly the same, we'd love to meet you!
Paid training is provided — we'll give you the tools you need to succeed.
Schedule:
We're looking for candidates who can consistently work a combination of weekday and weekend shifts.
- Weekdays: Shifts typically run in the afternoon into the evening
- Weekends: Shifts are primarily in the morning
- Flexibility to work a combination of weekday evenings and weekends is highly preferred
What You'll Do:
As a Front Desk Customer Service Representative, you'll help create an exceptional experience for both current and prospective Goldfish families. Responsibilities include:
- Greet families and swimmers with a friendly, welcoming attitude
- Answer phone calls, respond to questions, and assist families with their needs
- Connect with prospective families and conduct sales follow-up calls
- Help families select classes and complete registrations and enrollments
- Provide excellent customer service while identifying opportunities to grow enrollment
- Assist with scheduling and coordinating birthday and pool parties
- Resolve customer questions and concerns professionally and positively
- Process merchandise and vending purchases
- Check students in and maintain accurate attendance records
- Follow up on outstanding account balances when needed
- Keep families informed about current programs, promotions, and events
- Maintain a clean, organized, and welcoming front desk and facility environment
- Support safety procedures and assist with first aid when necessary
- Work collaboratively with instructors and management to keep daily operations running smoothly
What We're Looking For:
Our ideal candidate is
- At least 18 years old
- Friendly, outgoing, and comfortable starting conversations with families
- Confident communicating both in person and over the phone
- Dependable and able to maintain a consistent work schedule
- Organized and comfortable multitasking in a busy environment
- Customer-service focused with a positive, solutions-oriented mindset
- Comfortable with sales and helping prospective families take the next step toward enrollment
- Comfortable working around children and families
- Willing to be cross-trained and learn other areas of the business, including swim instruction
- Comfortable learning computer-based scheduling, registration, and customer management systems
Perks & Benefits:
- Paid on-the-job training
- Monthly paid staff training
- Flexible scheduling
- Competitive pay
- Opportunities for growth and advancement
- Valuable customer service and sales experience
- Fun, team-oriented work environment
- Increased social and professional opportunities
- Future professional references and referrals
- Lifeguard, CPR, First Aid & AED training opportunities
Education & Experience:
- High school diploma or GED required
- Some college preferred
- Previous customer service, sales, hospitality, retail, or administrative experience strongly preferred
- Comfortable using computers and learning systems such as Google Workspace, Excel, and scheduling/customer management software
Certifications:
Lifeguarding, CPR, First Aid, and AED certifications are preferred but not required to apply. Training and certification opportunities can be provided.
Ready to Dive In? If you're looking for more than just a typical front desk job and want to be part of a fun, energetic team that makes a difference for families every day, apply today to join Goldfish Swim School – Marlborough!
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!