Our Core Values:Adherence to the core values of; honesty, integrity, respect, and courtesy are the cornerstones by which our company functions. We value our employees and seek to provide a healthy work-life balance to help ensure that we provides professional, efficient management services to our clients. This position works in a busy, fast-paced office with a high volume of incoming phone calls and serves as an important first point of contact for our homeowners, board members, vendors, visitors, and team members. The ideal candidate is comfortable managing multiple calls at once, handling frequent interruptions, shifting priorities throughout the day, and providing excellent customer service even during high-volume periods.
Key Responsibilities
- Answer and manage a high volume of incoming telephone calls, including handling multiple calls at one time and routing callers to the appropriate team member.
- Greet visitors and provide professional, courteous, and efficient customer service.
- Respond to or appropriately route calls and emails within established timeframes.
- Accurately document calls using Vantaca's Call Log and utilize the Teams Community Information app to assist callers.
- Serve as a key office "gatekeeper" by identifying callers' needs and directing inquiries to the appropriate department or team member.
- Immediately escalate emergency calls or situations to the appropriate Association Manager or Executive Team member.
- Receive, sort, date stamp, and distribute incoming and returned mail.
- Prepare and coordinate daily incoming and outgoing courier bags, certified mail, packages, and other deliveries.
- Monitor incoming faxes and distribute information to the appropriate team members.
- Notify team members when packages or deliveries are available for pickup.
- Assist with association mailings and other administrative projects as needed.
- Help maintain shared office spaces, including conference room beverage and coffee supplies and general kitchen organization.
- Perform additional administrative and office support duties as assigned.
What We're Looking For
- Strong customer service and professional communication skills.
- Ability to remain courteous and organized in a busy, high-call-volume environment.
- Ability to multitask and prioritize while managing frequent interruptions.
- Strong attention to detail and follow-through.
- Dependable, punctual, and able to work effectively as part of a team.
- Comfortable using computers, email, Microsoft Teams, and other office software.
- Previous receptionist, customer service, administrative, or high-volume telephone experience preferred.
Benefits
Resource Property Management offers a comprehensive benefits package for eligible employees, including:
- Paid Time Off (PTO)
- Paid sick time
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
If you enjoy helping people, can confidently manage a busy phone system, and thrive in a fast-paced office where no two days are exactly the same, we encourage you to apply.
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