Front Desk Experience Manager

Front Desk Concierge Manager - Buckhead, Atlanta

We want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do. Our management cares for our employees and our employees care for our customers. We strive to be our best selves as we leverage each other and develop outstanding skill sets along the way. Our philosophy of care also extends beyond our walls into our surroundings where we recognize the need to be engaged in philanthropic paths for healthier communities of people.

The Front Desk Manager (FDM) is the lead of the hospitality team. He/She/They are responsible for ensuring that the highest levels of guest satisfaction are attained by assisting with leading and motivating staff to achieve goals and exceed guest expectations. Responsibilities include managing front desk operations including retail management, inventory management. He/She/They work in collaboration with the Assistant Manager to assist in the training and supervision of all front desk staff.

Responsibilities include:

• Manage staff of 6-7 hospitality personnel who are the coordinators of the guest experience and flow
• Ensure efficient utilization of the Meevo system to handle all guest operations for appointments, follow-ups, and appropriate scheduling of technicians
• Manage customer interaction on phones, and in person booking appointments, and responding to inquiries
• Manage the customer flow for a seamless customer experience from the start of their journey to the end
• Follow up with customers to maintain customer connection and repeat visits to Woodhouse-Buckhead
• Help meet the weekly and monthly retail goals by motivating staff to sell product
• Work in collaboration with the Spa Manager as liaison providing a unique experience for VIP customers such as maintaining the beverage and food flow, special attention catering, and special events as the Experience Manager
• Manage retail inventory and retail presentation
• Be prepared to open or close operations when needed
• Help promote Marketing and Brand Awareness

Job skills required:

• 4+ years of excellent customer service
• Retail management experience
• Strong leadership and excellent communication skills
• Efficient, well organized, and able to multitask a variety of duties
• Proficient in appropriate computer skills and office equipment
• An energetic, enthusiastic, and motivational individual
• Creative in marketing, promotion, and programming
• Previous spa experience highly desirable
• Bachelor's degree in hospitality or business preferred or equivalent work experience

Woodhouse benefits include:

• Competitive pay and incentive programs
• W-2 employment status
• Paid vacations for full time employees
• Generous discounts and opportunities to enjoy services and products
• "The Woodhouse Way" paid training program
• Working in a new state of the art facility
• Ongoing training opportunities on the Woodhouse University website

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Compensation: $20.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.