Front Desk & Facilities Coordinator (Part Time)
Position Overview:
The Front Desk & Facilities Coordinator will support with daily administrative, operational, and facilities tasks at the Brilliant Earth Distribution Center in Secaucus, NJ. This role serves as the primary point of contact for on-site staff, visitors, vendors, and leadership-coordinating facility maintenance, managing security access and systems, and keeping the property secure, efficient, and well-maintained. The Coordinator acts as a bridge between remote operations management, on-site teams, and external vendors to ensure smooth daily operations.
This is a part-time role based in our Secaucus, NJ facility. The ideal candidate will be available to work 10-hour day shifts on Mondays and Tuesdays from 9am-7pm. The targeted hourly rate for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you'll do:
Visitor & Access Management
- Serve as the welcoming first point of contact for employees, visitors, and guests. Monitor entry and exit procedures and assist with visitor digital check-in.
- Issue, track, and reconcile daily guest fobs with accurate sign-in and sign-out records.
- Conduct scheduled interior and perimeter walkthroughs; document and escalate security or facilities concerns.
Vendor & Facilities Coordination
- Serve as the on-site point of contact for facilities matters, coordinating and communicating with the remote Retail Operations team.
- Submit facilities maintenance tickets in our internal ticketing system with complete on-site details and keep internal teams updated through resolution.
- Brief facilities vendors on issue context and work scope, escort them on-site, and observe work in progress.
- Escalate time-sensitive or high-impact facilities issues with urgency.
Security Systems & Access Support
- Conduct routine security and facilities checks for the Distribution Center, following established checklists and procedures.
- Follow security policies and procedures, flagging any concerns to the security team.
- Learn and become proficient in company security technology platforms (e.g., camera monitoring, alarms, and access control systems) and internal communication systems.
- Process security tickets (e.g., cameras, fobs and alarm codes) for the Distribution Center (and showroom locations as needed).
Role Requirements
- High school diploma or equivalent required; an associate's or bachelor's degree is highly valued.
- 1 year of experience in operations, office administration, property management, facilities, or a similar role; experience in loss prevention, security, or a distribution center environment is a plus.
- Comfortable using basic computer applications (email and messaging) and navigating multiple software tools, with the ability to learn new systems quickly.
- Strong multitasking and attention to detail, with the ability to stay calm and professional under pressure in a fast-paced environment; reliable and punctual for all scheduled shifts.
- Positive, coachable attitude, eager to learn, take direction, and grow in the role.
- Friendly, welcoming demeanor with a strong customer service orientation toward employees, visitors, and vendors.
- Excellent communication, conflict-resolution, and problem-solving skills, with proven ability to work independently and collaborate effectively across teams.
- Discretion in handling confidential and sensitive information.
What We Offer
At Brilliant Earth, we're passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:
- Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
- Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
- Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
- Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
- Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
- 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
- Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
- Pre-Tax Commuter Benefits.
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
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