Front Desk

JOB DESCRIPTION
 
 
Position:                      Front Desk Team Member 
Reports to:                  Operations Manager
Employee Type:             Full Time/Part Time
 
 
Job Summary:
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
 
Duties and Responsibilities:
               Executes procedures as outlined by front desk manual
               Answer phones, take messages and transfer calls 
               Knowledgeable of Clubs amenities and surroundings
               Communicates kindly and sincerely using members name 
               Attends all staff and club meetings and events
               Establish and maintain professional relationships with members and staff
               Ensures front desk is clean, maintained and organized at all times
               Ability to respond quickly and appropriately to emergency situations
               Comfortable serving alcohol
               Willingness to learn bartending skills, if not already knowledgeable
 Expectations:
               Present a professional demeanor at all times when representing the Genesis Health Clubs 
               Provide input in developing strategies to support club goals and objectives 
                Ability to respond to common inquiries or complaints from members
Job Requirements: 
               Available to work weekends and evenings and holidays 
               Ability to work well with others 
               Experience in cash handling and credit cards 
                Customer service abilities
Physical Requirements: 
                Ability to stand for long periods of time 
                Ability to lift up to 35 pounds 
                Ability to communicate with guests and other associates, including reading, writing and speaking.