About the Role:
The Front Desk Agent is the face of the property and plays a key role in daily hotel operations. This hands-on position is responsible for guest check-ins and check-outs, reservations, guest service, and helping ensure the property runs smoothly each day.
This is more than a traditional front desk role — the Front Desk Agent helps oversee daily operations, supports housekeeping flow, assists guests throughout their stay, and steps in where needed, including laundry and light operational support, to ensure an excellent guest experience.
Key Responsibilities
- Greet guests warmly and assist with check-in and check-out
- Manage reservations, room assignments, and guest requests
- Answer phones, process payments, and maintain accurate records
- Provide information about hotel amenities, local attractions, and services
- Handle guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance to ensure rooms are clean, ready, and guest needs are met
- Help oversee daily property flow and communicate operational needs
- Assist with laundry, linens, and light operational support as needed
- Promote hotel services and uphold Sea Aire’s guest service standards
Requirements
- High school diploma or equivalent required
- Hospitality, hotel, or guest service experience preferred
- Strong communication, customer service, and problem-solving skills
- Comfortable using computers and hotel management software
- Organized, dependable, and detail-oriented
- Ability to multitask in a fast-paced environment
- Flexible schedule, including weekends and holidays
- Team-oriented with a willingness to help wherever needed
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 30 lbs
- Ability to assist with laundry and light physical tasks as needed
Ideal Candidate
Friendly, organized, and dependable, with strong guest service skills and a hands-on attitude. The ideal candidate is comfortable managing the front desk, supporting daily operations, and stepping in wherever needed to help the property run smoothly.