Front Desk Hospitality

Home is Where the Heart is: Join Our Team and be a Premeir Contributer in Creating a Warm and Welcoming Home for our Residents!

Voted Best of Bainbridge Island and Best of Kitsap County in 2022 and 2023!

Salary $20.00 to $23.00 Hourly

Full-Time Days

Mission:

At Bainbridge Senior Living, we are on a mission to be the region's premier senior living provider buy making sure all of our houses feel like home. Bainbridge Senior Living consists of four family-owned and operated Assisted Living and Retirement communities along Madison Avenue on beautiful Bainbridge Island, Washington.

About the Role:

The Front Desk Hospitality role within the Health Care and Social Assistance industry serves as the vital first point of contact for patients, visitors, and staff, ensuring a welcoming and efficient experience. This position is responsible for managing patient check-ins, scheduling appointments, and providing accurate information while maintaining confidentiality and professionalism. The role requires effective communication and organizational skills to coordinate with medical personnel and administrative teams, facilitating smooth daily operations. By handling inquiries and resolving issues promptly, the Front Desk Hospitality professional contributes significantly to patient satisfaction and the overall reputation of the healthcare facility. Ultimately, this position supports the delivery of high-quality care by fostering a positive and organized environment at the front desk.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or front desk role.
• Basic computer proficiency, including familiarity
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Warm, approachable, and professional demeanor.
• Strong attention to detail.
• Dependable and punctual.
• Comfortable working independently while also being a collaborative member of the team.

Responsibilities:

• Provide a warm, friendly and professional welcome to residents, families and guests and visitors.
• Serve as the primary hospitality presence in the community lobby,
• Answer and direct incoming call and inquiries in the professional and timely manner.
• Greet and assist visitors while maintaining a welcoming and organized lobby environment.
• Assist residents and guests with general questions, requests and community information.
• Help residents connect with appropriate teal members when additional assistance is needed.
• Monitor lobby activities and respond proactively to resident and guest needs,
• Maintain a high standard of cleanliness, organization presentation at the front desk and lobby.

Competencies: To perform the job successfully, an individual should demonstrate the following competences;

• Teamwork-Contributes to building a positive team spirit
• Quality Management- Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness.
• Ethics-Works with Integrity and ethically, upholds organizational values.
• Professionalism-Approaches others, including residents, families, coworkers and others in a tactful manner, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions follows through on commitments.

What Sets Us Apart?

• Medical insurance offered by Kaiser Permanente-
• Dental and Vision insurances offered by Lincoln Financial"
• Employee Assistance Program
• Monthly Commuter Benefit for employees resid1ng more than 20 miles from our communities, making your journey to and from work more affordable"
• 401(k) Retirement Savings (aner 6 months & 1,000 hours)"
• Pald Time Off (PTO) beginning al 0.025 hours earned per hour worked
• 8 Paid Holydays Per Year - includes celebrating your Birthday by taking the day off
• A chef-prepared meal each shift
• Opportunities for career growth, learning & development, including paid CEU's
• Meaningful and fulfilling service to our senior residents
• A personal family-owned and run business that respects and appreciates you and your contributions!

All benefits and wages are reviewed annually and are based on employment of 30 hours or more per week

Bainbridge Senior Living is an equal opportunity employer