Front Desk Hospitality Specialist
Springfield, MO
Monday through Friday | 8am to 5pm
$18 to $20/hr
Phoenix Home Care and Hospice is hiring a Front Desk Hospitality Specialist for our Springfield office.
This is more than answering phones. You are the first voice people hear and the first face they see when they walk through our doors. We are looking for someone who brings energy, professionalism, warmth, and calm to a fast moving environment.
If you are highly organized, love helping people, and can confidently manage a busy front desk while making others feel welcome, we want to meet you.
What Youll Do
Answer and manage a high volume of incoming calls
Welcome applicants, caregivers, clients, and visitors with professionalism and kindness
Connect callers and guests to the right departments quickly and efficiently
Assist with problem solving and gathering information for staff and families
Support office operations with clerical and administrative tasks
Prepare documentation and reports as needed
Help create a positive, supportive office atmosphere every day
What Makes Someone Successful in This Role
Excellent phone presence and communication skills
Ability to multitask and stay organized under pressure
Positive attitude and strong attention to detail
Professional appearance and dependable attendance
Comfortable handling a multi line phone system
Strong teamwork skills while also being self motivated
Someone who naturally looks for ways to help others
What You Need
Previous office or administrative experience preferred
Knowledge of Microsoft Word and Excel
Strong customer service and hospitality mindset
Ability to thrive in a fast paced environment
What We Offer
No weekends
Medical, dental, and vision benefits
Spousal and family insurance options
Paid Time Off
Continuing education opportunities
Employee recognition programs
Supportive team culture
Immediate hiring opportunity
At Phoenix Home Care and Hospice, our mission is to create New Beginnings for our caregivers and clinicians while delivering compassionate care built on honesty, patience, and kindness.
If you want to work somewhere your attitude, professionalism, and people skills truly matter, apply today.
Choose Phoenix. Your New Beginning starts here.
Our Mission Statement
Our mission is to offer New Beginnings and meaningful opportunities to caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.
OUR CORE VALUES
Our written core values reflect, in words, what is truly important to us as an organization. In our mission, we highlight the pillars of this culture: compassion, honesty, and patience. These descriptive words define our culture.
Also in our DNA, we find the following valuable qualities:
Responsibility – We take full responsibility for our actions.
Respect – We treat each other and those we serve with equal and high-level respect.
Excellence – We strive to exceed the expectations standard in our industry, giving plus one service.
Empathy – In all that we do, we ask, “What would I want if it were me?”
Potential – We strive to help everyone reach their full potential in life.
Courage – With optimistic and brave hearts, we face each challenge, celebrating successes and viewing failures as opportunities to grow.
Community – We are active participants in our communities, reaching out to be good neighbors.
Our Story
The legend of the phoenix bird is a story of ever-changing growth and rebirth. The beautiful mythical creature reflected the lights and colors of the morning sunrise – always chasing the light and capturing all that was beautiful. The phoenix is a symbol of constant rebirth, renewal, and fresh starts. It is not a story of ashes, but rather of beauty and upward thinking (Isaiah 61:3).
OUR ENERGY is focused on improving quality of life, perpetuating positive attitudes, and embracing the challenges life places before us with grace, respect, and compassion.
OUR CATALYST to consistently rise to new heights is a combination of perpetual learning, measurement of success, looking through the eyes of those we serve, and listening with our hearts, which causes us to pause and discover what is really important in each situation. Within the listening and the application of learning, we find new beginnings.
WE ARE PHOENIX HOME CARE.
Phoenix provides Home Health Care services to those who desire to remain independent at home. Phoenix provides acute Skilled Nursing through Home Health Services; Private Duty Nursing to Children with Special Needs; Privately Paid Services such as nursing, nurse-aide or companion level assistance with activities of daily living from a few hours a day to around-the-clock care; State funded In-home Services (homemaker chores, errands and shopping, personal care, education, medication set-ups and reminders; and Consumer Directed Services where Phoenix serves as a state vendor to provide administrative support services.
Corporate Office Location: 3033 S. Kansas Expressway, Springfield MO 65807. Additional offices in St. Louis MO, O'Fallon MO, O'Fallon IL, Cape Girardeau MO, Branson MO, Joplin MO, Jefferson City MO, Columbia MO, Camdenton MO, Sedalia MO, Independence MO, Overland Park KS, Wichita KS, Lebanon KS, Montrose CO, Loveland CO, and Plano TX.