Crown & Raine is seeking a Front Desk Host to be the face of our luxury head spa experience. This role is responsible for creating a seamless, elevated guest experience from the moment clients walk in to the moment they leave. The ideal candidate is organized, personable, and thrives in a fast-paced, client-focused environment.
Compensation:
$15 - $20 hourly
Responsibilities:
Greet every client with a warm, professional, and luxury-level first impression
Manage appointment scheduling, check-ins, and check-outs
Answer phone calls, texts, and online booking inquiries promptly
Ensure smooth daily operations at the front desk
Maintain the cleanliness and presentation of the lobby and retail area
Educate clients on services, memberships, and promotions
Drive retail sales and recommend products confidently
Handle transactions, the POS system, and daily cash reconciliation
Support team members and maintain a positive, team-first environment
Qualifications:
Prior customer service, hospitality, or front desk experience preferred
Strong communication and organizational skills
Comfortable multitasking in a fast-paced environment
Professional appearance and positive attitude
Basic computer and scheduling software experience (Vagaro or similar is a plus)