Calendar Management, Co-Payments, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Insurance, Insurance Claims, Medical Records, Multitasking, Organizational Skills, Practice Management Software, Problem Solving Skills, Record Keeping, Schedule Development, Team Player, Telephone Skills, Time Management
Position Overview:
We are seeking a highly organized, friendly, and detail-oriented Front Desk / Insurance Coordinator to join our dental team. This role is essential in creating a positive patient experience while ensuring accurate insurance verification and financial coordination. The ideal candidate must have strong customer service skills and prior experience with dental insurance verification.
Key Responsibilities:
- Greet patients warmly and provide exceptional customer service from check-in to check-out.
- Answer phones, schedule appointments (Dentrix), and manage the daily schedule efficiently.
- Verify dental insurance benefits accurately and in a timely manner.
- Clearly communicate insurance coverage, co-pays, deductibles, and treatment estimates to patients.
- Submit and follow up on insurance claims as needed.
- Maintain accurate patient records and documentation.
- Collect payments and review financial arrangements with patients.
- Coordinate with clinical team to ensure smooth patient flow.
- Handle patient questions and concerns professionally and compassionately.
Qualifications:
- Minimum 1–2 years of experience in a dental office (required).
- Proven experience with dental insurance verification (required).
- Strong customer service and communication skills.
- Knowledge of dental terminology and procedures.
- Experience with dental practice management software (Dentrix).
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Positive attitude and team-oriented mindset.
What We’re Looking For:
- Someone who genuinely enjoys helping patients.
- A dependable, proactive team member.
- A problem-solver who takes initiative.
- Professional, polished, and confident when discussing finances.
Benefits:
- Competitive pay based on experience.
- Paid time off.
- Supportive team environment.
- Opportunities for growth.