Front Desk Key Holder

Indianapolis

  • Indianapolis, Indiana
  • 30+ days ago
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    Skills

    • Candidate Sourcingunmatched
    • Dental Insuranceunmatched
    • Health Insuranceunmatched
    • Mentoringunmatched
    • Operationsunmatched
    • Operations Managementunmatched
    • Reconciliationunmatched
    • Resolve Customer Issuesunmatched
    • Retailunmatched
    • Spa Servicesunmatched
    • Training/Teachingunmatched
    • Vision Planunmatched

    Description

    Benefits:
    • Health insurance
    • Vision insurance
    • 401(k)
    • Dental insurance
    • Employee discounts
    WOODHOUSE DAY SPA

    Spa Keyholder

    About Woodhouse Day Spa

    Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand — setting the tone for every guest interaction with professionalism, warmth, and expertise.

    The Opportunity

    We are seeking an experienced, natural leader to join our front desk team as a Spa Keyholder. This role goes beyond front desk basics — you'll serve as Manager on Duty when the Spa Director, Assistant Manager, or Operations Manager are absent or unavailable, resolve guest concerns, and help train the next generation of hospitality talent, all while building toward a management career with Woodhouse.

    What You'll Do

          Perform all front desk and guest service duties at an advanced level

          Serve as Manager on Duty, overseeing appointment flow and daily operations

          Resolve guest complaints and escalate when appropriate

          Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation

          Support new hire training

          Recommend services, upgrades, and retail products to guests

     

    What We're Looking For

          3-5 years of front desk, guest services, or hospitality/retail experience

          Demonstrated leadership or keyholder experience

          Strong decision-making and conflict-resolution skills

          Flexible availability including evenings and weekends

     

    What Success Looks Like

          Averaging $25/hr in retail sales

          Achieving a 30% or higher rebooking rate

          Confidently managing the floor as Manager on Duty

          Mentoring new hospitality hires successfully

     

    What We Offer

          Competitive hourly pay plus monthly performance bonuses

          5% retail commission with tiered bonus incentives

          A defined path toward Assistant Manager and Management GEM roles

          Complimentary and discounted spa services

          Ongoing leadership training and mentorship

     

    If you're ready to lead from the front desk and grow into spa management, we want to hear from you.

    To apply, email your resume to careers@carmel.woodhousespas.com or visit woodhousespas.com/careers.
    Compensation: $18.00 - $20.00 per hour

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

    Numbers & Facts

    LocationIndianapolis, Indiana
    Websitehttps://www.woodhousespas.com/

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