Front Desk Lead

Job Summary and Responsibilities

As a Front Desk Lead at Family Practice Associates - Ooltewah, you will be the welcoming face and voice of our clinic, overseeing front desk operations and ensuring a smooth, positive patient experience.

Every day you will manage reception, schedule appointments, handle calls, guide check-in/out, and delegate tasks, ensuring clear communication and efficient team performance.

To be successful, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency; your leadership, compassionate approach, and dedication to excellence are paramount.

• Act as a team lead to schedule work and ensure timely and accurate billing activities.
• Coordinate with clinical staff to obtain charge information for all patients.
• Act as a resource for Practice Managers and Physicians with denials and coding questions.
• Code procedures performed and diagnosis on charge.
• Coordinate copies of medical documentation with physician charges to support billing to third-party payers.
• Resolve complex patient billing inquiries and problems.

Job Requirements

Required

• High School Graduate or equivalent
• 4 years billing experience in a health care organization
• 4 years office experience

Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI, CMS, Healthgrades, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.