Front Desk Team Member / Director of First Impressions (D.O.F.I.)

Pay: $15.00+/hour, based on experience
Schedule: Full-Time | 12-hour shifts | Rotating Saturdays | 30+ hours per week

Join the HealthCARE Express Team

Do you make a great first impression? Are you friendly, dependable, and the kind of person who can make someone feel welcome from the moment they walk through the door?

HealthCARE Express is looking for a Front Desk Team Member / Director of First Impressions (D.O.F.I.) to join our team. Our D.O.F.I. team is often the first and last interaction a patient has with us, so this role is an important part of both the patient experience and the day-to-day flow of the clinic.

If you enjoy working with people, can juggle multiple priorities, and stay calm in a busy environment, this could be a great fit for you.

What You'll Be Doing

As a D.O.F.I., you'll help keep the front office running smoothly while making sure patients feel welcomed and taken care of. Responsibilities include:

• Greeting and checking in patients

• Verifying patient information and insurance

• Answering phones and assisting patients with questions

• Collecting payments and maintaining accurate payment records

• Scanning and maintaining patient documentation

• Keeping forms and front office supplies stocked and organized

• Addressing patient concerns in a professional and timely manner

• Protecting patient confidentiality and following HIPAA requirements

• Communicating effectively with patients, Providers, and other clinic team members

• Cross-training and stepping in to help wherever needed

At HealthCARE Express, flexibility and teamwork are important. Everyone plays a part in keeping the clinic moving and providing a great experience for our patients.

What We're Looking For

We're looking for someone who is organized, dependable, and comfortable working in a fast-paced environment. Strong communication and customer service skills are a must, along with basic computer skills and the ability to handle confidential information appropriately.

Experience in a medical or clinical office setting is helpful, but a positive attitude, willingness to learn, and ability to work well with a team are just as important.

Benefits

Full-time team members are eligible for benefits including:

• Health, dental, and vision insurance

• Life insurance

• Short-term and long-term disability

• Accident and critical illness insurance

• Benefit Time Off (BTO)

• Bereavement leave

Why HealthCARE Express?

HealthCARE Express has 15 clinics across Texas, Arkansas, and Oklahoma, and we're proud of the culture we've built along the way. We work hard, move fast, and believe work can still be fun. From monthly themed dress-up days to opportunities to learn, grow, and take on new challenges, we want our team members to enjoy being part of the team.

Training

New hires may be required to attend a 4–5 day training session in Texarkana, Texas as part of the onboarding process.