Front Desk - Mainstay Suites, Rapid City

Front Desk Agent (Full-Time)

MainStay Suites | Rapid City, SD

Are you friendly, dependable, and passionate about great customer service? Join the team at MainStay Suites Rapid City as a Front Desk Agent and help create exceptional guest experiences every day.

This is a full-time position requiring a flexible schedule, including some weekends and holidays.

What You'll Do

• Welcome and assist guests with a friendly, professional attitude.
• Process check-ins, check-outs, reservations, and guest requests.
• Answer phones and provide information about hotel services and local attractions.
• Accurately handle guest accounts, payments, and hotel transactions.
• Promote hotel amenities and services to maximize guest satisfaction.
• Maintain a clean and welcoming front desk and lobby area.
• Assist with laundry, light property maintenance, and snow removal as needed.
• Follow hotel safety, security, and cash-handling procedures.
• Serve as Manager on Duty when management is unavailable.

What We're Looking For

• Strong customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude with strong attention to detail.
• Basic computer and math skills.
• Hospitality or customer service experience is a plus, but not required.