Front Desk Manager

Benefits

401k Bonus based on performance Employee discounts Health insurance Paid time off

Your Mission

As our Front Desk Supervisor youre not just the first face members see-you set the entire tone of the club. Youre the energy the organization and the leadership that keeps our front-end operations running smoothly and profitably. From sales to service youre the quarterback of the front desk team owning the member experience while driving performance in retail memberships and personal training appointments.

What Youll Do

Leadership & Operations

• Lead by example-create a welcoming energized and polished front desk environment. • Know members by name. Make them feel seen heard and valued. • Train and hold Front Desk Associates accountable to club procedures and daily expectations. • Monitor reports sales goals and retention metrics. Stay on top of expired cards alerts and account issues. • Execute and coach retail sales booking strategies and performance goals. • Create and run weekly front desk promotions tied to Dollar Per Check-in DPC goals. • Maintain visual sales boards to motivate and track staff performance. • Order and manage retail inventory and supply needs. • Ensure the front desk runs efficiently and members receive quick accurate assistance.

Operations & Upkeep

• Perform daily weekly monthly inventory checks and submit reports. • Keep tanning beds cleaned and ready-absolutely no dirty equipment. • Maintain laundry duties-ensure fresh towels are always stocked. • Ensure all equipment issues are logged and communicated to the GM. • Enforce daily cleaning checklists and accountability standards for all front desk staff.

Communication & Coordination

• Communicate daily with your team on goals expectations and updates. • Collaborate closely with the General Manager on scheduling memberships and daily priorities. • Ensure smooth hand-offs between shifts and consistent operational performance.

Schedule

• 40-50 hours per week
• Shifts may vary based on club needs and events

Dress to Impress

• Business professional: khaki or black pants, tucked-in collared shirt, or official staff polo provided

Benefits

• Free Education and Credits towards CECs
• Discounts on Certifications
• Commission & Bonus Structure
• Free Golds Gym Membership to our locations
• 20 Employee Discount on clothing and products
• Medical Benefits
• 401k
• 7 Paid Holidays
• Vacation Pay
• Growth Opportunities Across Our Expanding Golds Gym Network

Qualifications

• High school diploma or equivalent required
• Excellent customer service skills are required
• Ability to communicate effectively with both staff and members
• Ability to communicate effectively verbally non-verbally and in writing is required
• Understanding of basic accounting principles is required
• Understanding of basic cash processing procedures is required
• Functional computer skills are required
• Ability to multi-task
• Must be able to work a flexible work schedule to include holidays and weekends
• Must be able to lift 25 lbs repeatedly and stand for extended periods of time
• Uphold Golds Gym mission and values
• Comply with all Golds Gym policies and procedures

About Golds Gym

Golds Gym is growing and looking for new team members to help us redefine strength. Well challenge your skills talents and abilities and reward your every success.

Compensation

• $29,000 - $35,000 per year

About Our History

From a single gym in Venice Beach, California in 1965 to a global symbol of strength and performance, Golds Gym has defined serious training for nearly six decades. What began as a sanctuary for bodybuilders became the birthplace of modern fitness. With over 550 locations across six continents, our legacy has evolved while staying true to its roots: serious training, community, and results.

Our Company Culture

We attribute much of our success to our company culture. Were grounded, reliable, and entrepreneurial-but also enthusiastic, collaborative, and creative. If this feels like you, we cant wait to get your application.