Job Description: The Front Desk Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will demonstrate an aptitude and command of all companywide policies and initiatives to ensure the integrity of the Crunch brand.
Responsibilities:
Administration/Organization
Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
Communicate and implement club policies and procedures to employees.
Encourage staff to work as a team and be productive.
Illustrate an ability to make decisions.
Recruit and hire the highest possible caliber of staff.
Sales/Revenue Management
Demonstrate the ability to lead, motivate, and manage team.
Achieve desired sales goals.
Achieve desired revenue goals thru the leadership and motivation of employees.
Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
Ensure that Team maintains proper tracking forms and the daily leads.
Ensure that all promotions are effectively communicated to the team and all other appropriate staff.
Leadership/Motivation
Serve as a role model for employees.
Communicate effectively by holding weekly and individual meeting with all key club personnel.
Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.
Oversee, support, direct and develop department heads.
Accountabilities
Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
Oversees expense goals by managing payroll and general and administrative expenses.
Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations.
Keep current in knowledge of key competitors.
Conduct frequent walk thrus.
Special Skills
Excellent written and verbal communication
Creative management techniques
Strong organizational skills
Strong leadership skills
Strong administrative skills
Strong customer service skills
Strong computer skills
Numbers & Facts
Location
Pembroke Pines, FL
Job Type
Full-time
Skills
Administrative Skillsunmatched
Budgetingunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Expense Trackingunmatched
Lead Generationunmatched
Leadershipunmatched
Meet Sales Quotaunmatched
Organizational Skillsunmatched
Payroll Managementunmatched
Physical Securityunmatched
Policy Implementationunmatched
Presentation/Verbal Skillsunmatched
Procedure Implementationunmatched
QoS (Quality of Service)unmatched
Revenue Managementunmatched
Salesunmatched
Staff Motivationunmatched
Standard Operating Procedures (SOP)unmatched
Team Lead/Managerunmatched
Team Playerunmatched
Writing Skillsunmatched
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