Fairfield Inn Suites by Marriott Virginia Beach/Norfolk Airport Location: 5800 Burton Station Road, Virginia Beach, VA. 23455 Property: Limited Service 105 rooms — Small meeting space, indoor pool & fitness, and airport shuttle Reports to: Assistant General Manager Department: Rooms / Operations Status: Full-time, Exempt (Salaried) Compensation: $36,000 to $40,500
Full job description Oversees all guest services associates and ensures guests’ needs are met in a timely and friendly manner. Ensures all guest services associates are adhering to brand policies and procedures. Assists with guest issues if they cannot be immediately resolved by a guest services associate.
Primary Responsibilities
Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence.
Schedule guest service team members according to forecasted occupancy.
Conduct employee training and development; assist in performance reviews and disciplinary action.
Conduct applicant screening and initial interviews of guest services applicants.
Maintain a professional and high-quality service-oriented environment at all times.
Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
Greet guests upon arrival
Track employee performance with upselling guest rooms.
Work closely with the AGM and Nousekeeping Mgr to improve guest services and foster cross departmental communication.
Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.
Other duties as assigned.
Education/Experience
Experience using branded property management system of Franchise
1-3 years of experience in hospitality required
Supervisory experience preferred
Customer service experience required
Attention to detail
Numbers & Facts
Location
Virginia Beach, VA
Job Type
Full-time
Salary
$36,000–$40,500 Per Year
Skills
Credit Controlunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Disciplinary Actionunmatched
Emergency Proceduresunmatched
Financial Transactionsunmatched
Fitnessunmatched
Forecastingunmatched
Franchise Managementunmatched
Hospitality and Tourismunmatched
People Managementunmatched
Performance Analysisunmatched
Performance Reviewsunmatched
Problem Solving Skillsunmatched
Property Managementunmatched
Staff Trainingunmatched
Time Managementunmatched
Training/Teachingunmatched
Up-Sellingunmatched
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